Community Associate

2 weeks ago

Singapore THE WORK PROJECT MANAGEMENT PTE. LTD. Full time

**Role of Community Associate**

The Work Project is looking for talented and passionate Work Experience Associates. These full time positions are based in Singapore and will report directly to the Senior Community Associate and/or Community Manager.

**Goals**:

- To live the shared vision of The Work Project and ensure the brand values and standards are met in terms of service quality
- Work with the Community Team to create a customer experience which is unmatched in the serviced office industry
- Ensuring that workspaces are operational and processes are running smoothly as per the brand standards
- Take directions from the management to support the Community team

**Duties & Responsibilities**:
**Greeting /Point of Contact**
- Be the first and last point of contact for any members as the ambassador of The Work Project, potential clients and visitors
- Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
- Greet & check-in member guests
- Work as a team with Project Management Team or Senior Community Associate to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.
- Prepare and distribute promotional materials & partnership news to guests/potential members

**Operations**
- Assist the Community team in highlighting operations and maintenance issues to ensure highest level of member experience
- Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.
- Coordination with other team, vendors or Building Management for IT, Engineering, Housekeeping & Accounting related tasks
- Manage access card activations
- Ordering consumables & operating supplies with approval from Community Manager
- Submit receipts to Community Manager for expense reports
- Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis

**Sales & Membership Management**
- For any walk-in queries and leads, either escalate it to the relevant Sales team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal
- Solve member-related issues to ensure a cohesive community and escalate incidents or issues to Community Manager when necessary.

**Events and Community Management**
- Assist with set-up and breakdown of events, including ordering food and beverages
- Taking ownership of events on a rotational basis to be able to give the client a smooth service

**Personality**:

- passionate about Lifestyle businesses,hotels or e-commerce businesses
- believing in sales as a medium to solve a client's problem, not to sell them a product
- curious to work in a new startup
- able to work in a fast changing environment and adapt to needs of the market
- an excellent persona able to be the ambassador of the brand and communicate to clients and partners in a professional & endearing way
- a team player who is willing to work in an environment where almost all responsibilities are undertaken as a team effort
- able to work with flexible hours and undertake other duties than the main job description as per the needs of the business.

**Experience & Requirements**
- College graduate or diploma holder in business, communications or hospitality or other related disciplines preferred
- Passion for customer service oriented business operation and experience in hotels (front office, guest relations or F&B) or serviced offices or co-working spaces is required
- Must have strong verbal and written communication skills in English
- Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team player work ethic, and empathy
- Basic computer skills in Word, Excel, Powerpoint
- Basic sales experience would be preferred

**What do we offer?**
- Competitive salary & benefits package plus guaranteed bonus scheme
- Cross exposure in future locations

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