Customer Success Assistant

1 week ago


Jurong East, Singapore Hai Sia Seafood Pte Ltd Full time

**Work Time Profile**:
Monday to Friday, 9.00AM to 5.00PM

Hybrid work

**Company Benefits**:

- Staff Lunch
- Training and Development Opportunities
- Quarterly Profit-Sharing
- Staff Discounts on Seafood Purchases
- Medical Benefits
- One-way Shuttle Service to Jurong East Mrt
- Confirmation Seafood Hamper

**Responsibilities**:

- Ensure timely and accurate vendor payments through effective communication and coordination
- Streamline invoice processing by collaborating with internal stakeholders
- Ensure compliance with GST regulations through accurate and timely e-filing of GST and invoices
- Support the timely preparation for GST top-up by managing import permit filings and extractions
- Assist with the weekly payment process and prepare necessary documentation
- Prepare a working file for Singapore Customs & Singapore Food Agency (SFA) to key in purchase invoices
- Build strong customer relationships by proactively resolving payment issues and ensuring a smooth payment experience
- Accurately and timely disseminate statements/invoices to the correct Person-In-Charge (PIC), adhering to credit terms
- Collaborate with customer managers to address overdue payments and mitigate credit risks
- Provide weekly updates on AR to customer managers to support informed decision-making
- Efficiently manage daily cash and cheque collections, ensuring accurate recording and timely bank deposits
- Conduct thorough reviews of daily receipts to identify and resolve any discrepancies
- Perform audit checks on signed invoices for easy retrieval upon customer requests
- Ensure all AR invoices are properly filed and stored for future reference

**Job Requirements**:

- Diploma in any field
- At least one year of work experience
- Positive and proactive attitude with a strong work ethic
- Ability to adapt to changing priorities and work under pressure
- Strong ethical and professional conduct
- Strong communication and interpersonal skills
- Good organisational and time-management skills
- Attention to detail
- Ability to work independently and as part of a team

**Job Types**: Full-time, Permanent

Pay: From $2,600.00 per month

**Benefits**:

- Employee discount
- Food provided
- Professional development
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Local Polytechnic Diploma (required)

**Experience**:

- customer service related: 1 year (required)

Work Location: In person

Expected Start Date: 03/02/2025



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