Customer Success Manager

2 weeks ago


Singapore Lemnisk Pte Limited Full time

**Job Role **Customer Success

**Location **Singapore

Lemnisk is the world’s first real-time cross channel marketing automation built on an intelligent and secure Customer Data Platform for Enterprises. The key capabilities include:

- Uniquely resolve a user in real-time across different data sources andchannels
- Create 1-to-1 personalized experiences for each user across multiple marketing channels
- AI-engine that orchestrates individual customer journeys on the right channels at the right time

Lemnisk delivers superior customer experiences that result in increased conversion, retention,
**About the ** and growth for enterprises. Founded in 2019, Lemnisk has offices in Boston, Bangalore, Dubai,
**Company ** and Singapore. The company is ISO 27001 certified and ISO 27018 compliance certified, accredited by BSI.

**Reporting **Client Partner - India

Looking for a maverick who is passionate about increasing digitals share of Business for Lemnisk clients
- Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients

**Key ** Define and Execute strategy for retention and cross sell for everyaccount
**Responsibilities ** Understand client known and unknown needs and partner with Delivery and product team to address client needs
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
- Engage with CMO, Head Digital marketing, Head Digital, Head Analytics,Head
- Innovation and other C level executives.
- Provide Client and market level insights for product innovation
- Lead presales for the region & given set of accounts
- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs
- 2-3 years of MarTech or Digital Marketing experience, with strong demonstrated prior experience of helping clients

**Qualifications **achieve success using enterprise solutions preferably digital marketing platforms.
- Must know English, must have excellent communication skills.
- Proven track record of upselling/cross selling
- Experience in working with and influencing customers at multiple levels up to CXOs.
- Willingness to travel, if required on short notice.
- BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus

**Salary**: $6,000.00 - $7,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Digital marketing: 2 years (required)



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