Assistant Manager, Housekeeping

**Job no**: 498627

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: Housekeeping

**JOB SCOPE**

**Responsibilities**:

- Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
- Conducts daily briefings and attend meetings
- Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts.
- Check VIP rooms prior to check in and in-house.
- Ensure that the requirements of VIP arrivals and in-house guests are managed well.
- Ensures turndown services are done in accordance to Marina Bay Sands standard.
- Handles all complaints and guest surveys pertaining to housekeeping service.
- Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other departments.
- Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
- Ensure that the turnaround of the “House Status” is timely
- Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
- Ensure a clean, safe and pleasing environment for all Guests and Team Members.
- Help manage operating costs, especially labour, productivity and operating supply consumption.
- Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures.
- Supervise, train, schedule, mentor, develop and evaluate Team Members.
- Ensure all tasks are performed on time and according to safety standards.
- Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies.
- Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
- Recommend the timely replacement of guest room and suite supplies and equipment.
- Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
- Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department.
- Help manage periodic cleaning programs.
- Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback.
- Ensures that team members are always fairly treated without favour or unfair expectations.
- Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
- Ensures high standard of personal presentation and grooming, acting as positive role model.
- Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.

**Core Leadership Competencies**
- **_Change Management_**_ -_ Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
- **_Decision Making_**_ - _Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
- **_Managing the Work of others_**_ -_ Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
- **_Motivating and Influencing Others_**_ -_ Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
- **_People Development_** - Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
- **_Problem Solving_**_ - _Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.