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L2 Production Support
2 weeks ago
**Key Responsibilities**:
- Investigate and resolve incidents, outages, and performance issues in a timely manner.
- Perform root cause analysis (RCA) and implement long-term fixes.
- Collaborate with developers for bug fixes, enhancements, and code deployments.
- Participate in incident and change management processes.
- Create and maintain support documentation, runbooks, and knowledge base articles.
- Participate in on-call rotation and ensure SLAs are met.
- Support deployments, patching, and configuration changes in non-prod and prod environments.
- Develop or enhance monitoring dashboards, alerting mechanisms, and automation scripts.
**Required Skills & Experience**:
- Strong knowledge of Java, Spring, REST APIs, and SQL.
- Experience with Unix/Linux commands and shell scripting.
- Hands-on experience with log analysis tools (Kibana, ELK, etc.).
- Familiarity with CI/CD tools (Jenkins, Git, Maven) and deployment practices.
- Experience working with relational databases (MariaDB, REDIS).
- Experience working on Cloud Environments AWS.
**Kindly take note of the following details for shift work**:
Rotational
- Morning shift: 6am to 3pm
- General shift: 9am to 6pm
- Afternoon shift: 2pm to 11pm
- Night shift: 10pm to 7am
**Job Type**: Contract
Contract length: 12 months
Pay: Up to $6,300.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Day shift
- Night shift
- Shift system
Work Location: In person
