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Senior Service Engineer

2 weeks ago

Bukit Timah, Singapore Moovita Full time

**Do work that matters**
- You are empowered to change how the world moves in the near future at MooVita. This is where imaginative individuals come together to build something purposeful for the world. We build upon a purpose that, in return, drives profits.**We are Powered by Our People**

“Here, mentors challenge and develop you, enriching your professional career experience. We invest in you, who grow together as a company. We build you a purpose-led career further than you ever thought possible. And we believe in a better you.”
- Derrick Loh, Co-Founder, and CEO, MooVita**Our Values**

**Trust**
- We believe that trust and respect are essential for teamwork**Caring**
- We believe in being friendly, helpful and kind to all employees in all circumstances**Fairness**
- We are committed to dealing fairly with all stakeholders (clients, suppliers, partners and employees)**Now is the perfect time to join us**

Natalie Lim, Marketing Manager, MooVita
- At MooVita, we work together as a big family, each holding an equal position and responsibility. We keep each other in check, ensuring no one is left behind. I am genuinely thankful that I am given many opportunities to develop myself professionally.

Xin Yi, HR Executive
- I love that MooVita gives me high autonomy in the tasks I am given. There are many opportunities to work collaboratively with other teams. I have a lot of support from my team whenever needed, which is why I don’t feel that work is not fun Not only that, there is flexibility in working to provide a healthy work-life balance.

Senior Service Engineer

The Senior AV Service Engineer is responsible for providing technical support, data collection, coordinating maintenance and operation activities to ensure the optimal operation of autonomous vehicles.

**Responsibilities**:
Level 1 Troubleshooting and Technical Support:

- Provide on-site Level 1 troubleshooting support (when activated) and debugging for technical issues encountered. Work with Level 2 support to identify, diagnose, and resolve basic configurations concerns, or minor hardware malfunctions.
- Collaborate with specialized teams or senior engineers to escalate complex issues beyond Level 1 for further analysis and resolution.
- Offer comprehensive customer support by resolving queries, providing technical assistance, and ensuring customer satisfaction.

Data Collection and Analysis:

- Execute routine data collection processes from data loggers, onboard sensors, software systems, diagnostic tools and feedback forms
- Analyze collected data to identify performance patterns, trends, and potential areas for optimization or preventive maintenance

Maintenance Coordination:

- Conduct and facilitate regular inspections, diagnostic tests, and scheduled maintenance for all vehicle assets including on-board equipment to ensure optimal functionality and safety.
- Develop maintenance schedules, ensuring adherence to protocols and manufacturer’s guidelines for regular inspections, software updates, and component replacements.

Documentation and Reporting:

- Maintain meticulous records of Level 1 troubleshooting procedures, data collection findings, and maintenance activities performed on the buses.
- Generate detailed reports outlining identified issues, recommended solutions, and actions taken for each maintenance task or diagnostic analysis.

Operational Coordination:

- Coordinate operational activities including scheduling, resource allocation, and route optimization for the AV fleet.
- Collaborate with engineering, operations, and management teams to facilitate coordination between technical tasks and operational requirements.
- Propose and implement improvements to enhance operational efficiency, reliability, and customer satisfaction.

Any other additional duties not listed above but deemed appropriate for product and operations support by project basis.

**Requirements**:

- Minimally a Diploma in relevant Engineering field with equivalent work experience, with a focus on mechatronics preferred
- 3-5 years of hands-on experience in service engineering, technical support and/or operations coordination. Prior experience related to Class 3 and 4 vehicles will be an advantage
- Familiarity with Linux (Ubuntu) environment
- Good understanding of Class 4 autonomous buses equipped with SAE Level 4 autonomy, including sensor technology, control systems, and software
- Proficiency in Level 1 troubleshooting, data collection methodologies, and coordination of maintenance activities for Class 3 and 4 vehicles and electronics equipment
- Excellent communication skills and the ability to collaborate effectively with technical teams and stakeholders
- Dedication to meticulous documentation and reporting practices
- A Class 3/4 driving license will be an added advantage