Cluster F&b Manager
2 weeks ago
The Cluster F&B Manager is responsible for the overall operations of the outlet. They ensure the proper execution and development of the outlet both operationally and financially, by leading their team members to deliver the highest quality of service, food and beverages to the outlet’s guests. The Cluster F&B Manager represents the image of the outlet in front of the Guests, Employees, Owning Company, Line Manager and of the Owners.
**Responsibilities**:
- Responsible for the financial performance of the outlet in accordance with budget guidelines.
- Responsible for producing monthly reports for Head Office as requested.
- Ensure all internal procedures are followed and respected.
- Ensure the appearance and maintenance of the outlet is always at the highest level.
- Ensure that a high standard of service is delivered by the department at all times.
- Supervise and ensure all inventories are accurately completed at the end of the month, performing spot-checks as required.
- Liaise with Chef to keep menu updated
- Handle escalated complaints and report all issues and complaints to the Director of F&B Operations and Head of Operations
- Support and cooperate with other departments to ensure maximum guest satisfaction
- Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
- Plan, organize and allocate the team for the setup and execution of functions and events.
- Ensure regular department meetings are planned and executed to enforce good communication within the team.
- Be accessible and allocate appropriate time with guests and employees.
- Manage situations (guests, employees, maintenance) with the highest level of professionalism.
- Always be aware of competitors, including their pricing and promotions and adjust the outlet’s offers and operations accordingly.
- Be fully aware of the fire and safety regulations, licensing regulations and abide by these rules.
- Ensure the department is functioning to maximum capability and developing further by organizing regular training
- Coordinate all marketing requirements with Marketing team and Director of Operations.
**Requirements**:
- Minimum 5 years of relevant experience with at least 3 years in a managerial level
- Good leadership with solid analytical, communications and interpersonal skills
- Independent, proactive and ability to work in a fast paced environment
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