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Alert Monitoring Operator

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time

The Alert Monitoring Operator will monitor pro-active and reactive alerts coming from various tools, perform 24 x 7 shift duties on rotation to support monitoring functions in Command Center which runs multi-platform systems on Mainframe, AS/400, UNIX/Linux and Windows.
- Monitoring - scrutinizing alerts received from various tools and ensuring that they are properly logged and worked on.
- Incident Ticket Management - entering alerts into ticketing tool (Remedy) and updating these tickets as necessary.
- Escalation - contacting various support teams as necessary in order to ensure alerts are properly managed.
- Automation - look into ways to automate repetitive tasks and work with vendors and internal parties to implement automated solutions
- Documentation - create and update documentation related to Operations Monitoring
- Audit - ensure that all documentations used by the team including processes, SOP’s and work instructions are complete, accurate and up to date.
- Reporting and Communications - create and distribute reports and communications related to Operations Monitoring.

**Job Requirements**:

- Degree or Diploma in IT, Computer Science or related fields with at least 2 years of working experience in Computer Monitoring ideally in a financial institution
- Able to communicate with all levels of the organization from senior management, junior staff and technical personnel.
- Able to work in a 24x7 shift roster
- Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports
- Experience in various hardware platforms (e.g. Mainframe, AS400, Unix, Windows, Linux)
- Good communication, presentation and interpersonal skills