Gmi Analyst and Sme

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Science
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**What you will be doing**:

- Work on CTB and RTB projects. Provide solutions and help running small to big GMI centric projects.
- Proficient in implementing GMI PTF, CSB, CDB etc.
- Support UAT and help users with day-to-day issues and inquiries.
- Managing increasing complexity in the current strict regulatory environment.
- Manage client / operational impacting incidents including business impact assessment, technical resolution, engagement, and communications
- Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
- Build and maintain strong relationships with stakeholders and supporting teams and business partners to identify process improvement opportunities
- Collaborate with technology and business partners to continuously identify proactive monitoring and health check opportunities
- Ensure monitoring alerts and systems events are assessed, prioritized, and managed
- Participate / contribute in post incident reviews for client impacting incident
- Identify post incident review action items and process improvement opportunities
- Ensure Business Continuity objectives are met
- Develop and maintain process and procedure documentation (knowledge management)
- Assure Operations Run Book and other knowledge management documents are up to date
- Work with Change Management/ Release Managers on the evaluation of change events
- Align service offerings with business strategies, goals, and objectives
- Drive the implementation and adherence to incident, problem, and change management processes
- Contribute to the evaluation, implementation, and ongoing maintenance of monitoring tools use

**What you bring**:

- Good understanding of SDLC process and release management.
- Working knowledge and experience of release management tool like Aldon or Turnover.
- Dealt with FIS CSB/CDB and annual releases.
- Proficient in writing SQL queries
- Knowledge of Future and Option industry
- Knowledge of OTC (Interest and Credit Swaps) products
- Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills

**What we offer you**:

- Competitive salary
- Attractive benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass