Assistant Vice President, Premier Direct

2 weeks ago

Singapore HSBC Full time

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an **Assistant Vice President, Premier Direct Relationship Manager.**

**Principal Responsibilities**
- Achieve a high service standard by ensuring efficient and quality service to customers
- Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
- Execute instructions from clients promptly to service level agreements and accurately, following up on any pending items, responding to customers’ request, queries and complaints promptly, and working closely with other departments to ensure that customers instructions and requests are executed correctly and followed up in a timely manner
- Build effective relationships with clients and stakeholders to retain and develop sustainable relationships
- Maintain highest standard of excellence in client service

**Requirements**:
**Requirements**:

- Bachelor’s degree or equivalent experience
- Some proven and progressive financial services or retail sales experience or equivalent
- Evidence of strong service experience in banking industry
- Relationship management experience with Premier clients
- Strong communication, client focus and influencing skills
- Understanding of business banking client segment, products and services
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
- Able to communicate well in English and local languages

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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