Retail Store Manager

1 week ago

Singapore VELOCITY WINES & SPIRITS PTE. LTD. Full time

**Primary Objective(s) of Position**

To profitably grow retail sales within the Geylang Store. Manage key customers and ensure that the highest standards of service and product merchandising is achieved at all times. Manage stock inventory and to minimise stock losses by ensuring the correct procedures are in place for incoming and outgoing stock as well from internal or external theft. Implement cash handling policies and to ensure that banking and daily reconciliation is completed on time each day. Complete monthly reporting as needed and to always ensure that the smooth operation of the shop.

**Key Responsibilities**
- Create a welcoming atmosphere for customers and promote the company’s key services in line with the promotions, store business plan and shop sales targets to ensure a consistent customer experience.
- Develop sales strategies that promote growth of the store and to report actions and results to the line manager.
- Effectively utilise all resources to maximise sales.
- Ensure merchandising, product displays and store layout are aligned with monthly promotion plans as supplied. Maintain correct ordering of stock to reflect customer demand and trading patterns.
- Encourage the involvement of all team members in meeting store and business objectives which entails providing support and guidance to the retail team.
- Delegate effectively to provide other staff with appropriate opportunities and to facilitate their learning and development.
- Assist in the training of the team on new product knowledge to ensure that customers are given the best recommendation.
- Practice high level of stock control and cash control in line with the company policies and procedures, training team members where appropriate and monitoring closely the goods that are received from third party suppliers.
- Implement health and safety regulations in line with the company’s policies and procedure to ensure that customers and employees are provided with a safe working environment at all times.

**Selection Criteria**:
**Essential**:

- Cash handling and banking experience
- Commercially aware with basic management finance experience
- Experience of managing a team
- An understanding of analysing and compiling statistical and narrative reports
- Sound knowledge of order processing activities
- Experience of customer service and professional telephone skills
- Computer literate in Excel, Word and PowerPoint
- WSET level 2 or proven wine and spirit knowledge

**Desirable**:

- Experience ideally within the liquor industry, or FMCG or leisure related areas
- WSET Level3

**Working Relationships**

**Internal**
- Finance and Commercial Managers
- Warehouse Managers and Drivers
- Brand Managers
- Retail / Wholesale and Ontrade sales team

**External**
- Retail and Trade Customers
- Local Suppliers

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