Customer Service Staff

2 weeks ago

Singapore Rohlig Logistic Full time

**Hiring Singaporeans only**

**Location: Singapore**
Subsidiary: Röhlig Singapore Pte Ltd

Start: ASAP

**Responsibilities**:

- To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of service and client retention.
- Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments.

Facilitate client implementation which includes but is not limited to:

- Implement and improve Customer’s Operational Procedures.
- Ensure that customer’s requirements are being fulfilled.
- Ensure customer’s key performance indicators are being fulfilled.
- Pro-actively help to take actions to improve customer experience.
- Conduct or participate on review meetings with the customer.
- Manage customer master data and contracts.
- Ensure customer details are updated in all operational systems used.
- Ensure client rates are updated.
- Coordination of Import/ Export operations where required according to customer requirements.

**Plan import transports where required**:

- Receive forwarding order.
- Check credit limits.
- Plan specific route and voyage.
- Inform partner of requirements to load.
- Plan and manage customer service operations.
Handle customer inquiries.
Manage events and incidents, escalate exceptions.

**Skills required**:

- Good knowledge of freight forwarding operational processes, min. two years of experience.
- Good communication and interpersonal skills with the ability to find efficient solutions for the customer.
- Customer service driven attitude, good telephone manner with proficiency.
- Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements.
- Highly motivated, pro-active attitude, takes preventive actions with the goal of customer retention.
- Co-operative working style, informs related departments pro-actively.
- Ability to communicate effectively in English/ (other language), both verbally and in writing.
- Applicant must be eligible to work in Singapore legally.

**What can you expect?**

Working at Röhlig means living internationally. Every day, staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, and considerable opportunities for personal development and long-term career planning provide the basis for your success.

**Application**:
We look forward to meeting you

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