Sg Itoc Engineer Leader

1 day ago

Bukit Merah, Singapore Hewlett Packard Enterprise Full time

SG ITOC Engineer leader

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_ Responsibilities: _**
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer
- critical)..
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
- Ability to articulate clearly, recommend and explain resolutions /clients.
- Understand and utilize ITIL.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

**_ Education and Experience Required: _**
- First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
- 5-7 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.

**_ Knowledge and Skills: _**
- Excellent verbal and written communication skills in language to be supported.
- Advanced troubleshooting skills in a technical environment.
- Excellent analytical and problem solving skills.
- Advanced Software and hardware knowledge of computing, storage and peripheral devices.
- Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience, knowledge and resolution ability.
- Ability to solve and document solutions for usage of other technicians and customers.
- Ability to mentor new agents.
- Ability train peers on solutions.
- Ability to take full ownership for resolution with escalated customers.
- Ability to lead technical action plans.
- Lead or provide expertise to teams or projects.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • Ict & Ops-tech

    3 days ago

    Bukit Merah, Singapore SG Enable Ltd Full time

    **Overall Job Responsibility**: - Accountable for the successful implementation and maintenance of ICT intranet platform for new solutions, continuous improvement, and ongoing operation of existing systems. - Work closely with business divisions to identify and establish information requirements and assist team leader in the formulation and implementation...

  • Service Development

    3 days ago

    Bukit Merah, Singapore SG Enable Full time $100,000 - $120,000 per year

    Overall Job ResponsibilityThe Service Development (Employment) Division aims to enhance and increase employment and employability opportunities for persons with disabilities. The team works with private and public employers, industry partners, social service agencies, and stakeholders such as Special Education Schools, Institutes of Higher Learning and...

  • Team Leader

    2 weeks ago

    Bukit Merah, Singapore BMM Compliance Singapore Pte Ltd Full time

    **Job Summary**: We are looking for a Team leader to manage a team and provide effective guidance. You will be responsible for supervising, managing and motivating team members every day. You will be the contact point for all team members, so your communication skills should be excellent. You will also need to act proactively to ensure smooth team...

  • Principal/ Senior Electrical Engineer

    3 days ago

    Bukit Merah, Singapore Meinhardt Singapore Pte Ltd Full time $90,000 - $120,000 per year

    Based in SingaporeRESPONSIBILITIESSet design criteria, check design calculation and drawings;Agree on design concepts with Team LeaderEnsure concept and sketch designs are approved before progressing to the next stage;Assist in preparing fee proposals;Carry out feasibility work;Advise and report to the Team Leader and Division Manager, on the adequacy of the...

  • Service Engineer

    1 week ago

    Bukit Merah, Singapore Stäubli Full time

    **Company Description**: - Stäubli is a multinational, value driven technological solutions provider. Stäubli’s activities are divided into four divisions; robots, têxtile, electrical connectors and fluid connectors. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability...

  • Hp Spark Management Associate

    1 week ago

    Bukit Merah, Singapore Hewlett Packard Full time

    HP is committed to nurture our next generation of leaders for tomorrow and promote collaboration across our multi-generational workforce. Under the 15 months SPARK Management Associate Program, you will undergo an accelerated induction experience to fast-track your career in the technology industry. You will learn and appreciate different aspects of the...

  • Service Development

    1 week ago

    Bukit Merah, Singapore SG Enable Ltd Full time

    **Overall Job Responsibility**: The Service Development (Employment) Division aims to enhance and increase employment and employability opportunities for persons with disabilities. The team works with private and public employers, industry partners, social service agencies, and stakeholders such as Special Education Schools, Institutes of Higher Learning and...

  • Senior/ Mechanical Engineers

    2 days ago

    Bukit Merah, Singapore Meinhardt Singapore Pte Ltd Full time $80,000 - $120,000 per year

    Based in SingaporeRESPONSIBILITIESAssist the Team Leader/Directors in the performance of their duties.Supervise other engineers and CAD staff.Ensure quality and accuracy of designs.Offer suggestions to assist in the efficiency of works.Produce sketch drawings.Carry out design calculations.Check design calculations.Ensure compliance with project Design...

  • Service Development

    3 days ago

    Bukit Merah, Singapore SG Enable Ltd Full time

    **Overall Job Responsibility**: The Service Development (Employment) Division aims to enhance and increase employment and employability opportunities for persons with disabilities. The team works with private and public employers, industry partners, social service agencies, and stakeholders such as Special Education Schools, Institutes of Higher Learning and...

  • Infocomm Technology

    2 weeks ago

    Bukit Merah, Singapore SG Enable Ltd Full time

    **Overall Job Responsibility**: - Accountable for the successful implementation and maintenance of ICT systems with continuous improvement, and ongoing operation of existing systems. - Work closely with business divisions to identify and establish information requirements and assist team leader in the formulation and implementation of ICT systems **Duties...