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Intern, Platform Experience

3 weeks ago

Singapore Delivery Hero Full time

About the opportunity

We are seeking a dynamic, analytical, and detail-oriented Platform Experience Intern who can partner effectively and closely with our regional and local teams in making impacts to the foodpanda ecosystem. Someone who is comfortable with ambiguity and drives cross-functional projects would be a great fit.

This role will require leveraging foodpanda channels and tools to curate and govern platform content for Marketplace customers, drive business performance, and collaborate with both regional and local stakeholders to improve customer shopping journeys in foodpanda with decisions backed by data and experimentation. This is a great opportunity for someone who would like to learn, collaborate with different stakeholders, and drive impact

**Responsibilities**:

- Manage content quality of platform content for marketplace customers based on the established best practices and processes
- Collaborate with regional and local stakeholders in designing and executing the action plans for best customer experiences
- Analyze customer purchase data and vendor adoption data to derive insights and recommendations that adjust or improve the action plans
- Stakeholders you would be working with: Regional and Local Marketplace Commercial, Operation, Content, and Vendor Programs Teams

What you need to be successful
- Penultimate or final year undergraduate students in communication or business field (e.g. Public Relation, Mass Communication, Management, Marketing, Business, Economics, or similar fields)
- Resourceful and problem-solving mindset with demonstrated ability to provide actionable business insights and recommendations backed by data
- Demonstrated experience in data visualization by telling stories with data in a reader friendly way
- Have keen eye for detail, visual quality and copywriting
- Proficient in Google Workspace
- Experience in collaborating with multiple stakeholders and leading a team
- Strong passion in the e-commerce industry
- Able to commit for at least 6 months full-time
- Hungry to make an impact

Who we are

“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

What's in it for you

**What We Offer**
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.