Hotel Guest Relations Officer

5 days ago

Singapore TALENTS@WORK PTE. LTD. Full time

**Hotel near Dhoby Ghout MRT**:

- **Basic salary up to $2,500/mth**:

- **8 hours rotation shift (7am to 3pm and 3pm to 11pm)**

The client who is a hotel near to Dhoby Ghaut MRT is looking for Guest Relations Officer.

**The Role**:
The Guest Relation Officer is responsible for providing a friendly, welcoming and efficient service to all guests. He will respond courteously to guests’ request, play a part in the smooth running of the Reception administrative and cashiering duties.

**The Challenges**:

- To undertake Front of House duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
- To know categories, position, capacity and furnishing of every room in the premises.
- To be responsible for accurate and efficient accounts and billing processes.
- To administer all routes of Reservation to ensure that room bookings are made and recorded accurately.
- Able to furnish information regarding hotel facilities, places of interest and transport services available
- To handle all incoming and outgoing mails, faxes and messages for the guests.
- To ensure that the Reception Counter is manned at all times.
- To assist in keeping the Reception Counter area clean and tidy at all times.
- To be alert and report unusual occurrence to Supervisor on duty.
- To undertake all training as required (First Aid, Health & Safety, Customer Service).

**What it takes**:

- Minimum N Level or Higher NITEC in Hospitality Operations preferred.
- Minimum 1 years of experience in front desk service.

Interested Applicants, please submit a copy of your updated resume (in MS Word Format).

Sarah

Reg No: R2198293

EA Licence No: 21C0501

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