Customer Services Associate
4 hours ago
**Responsibility:
Staff is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.
**Responsibilities**:
- Offer direction/assistance to desired location with open palm.
- Assist patients with their baggage and/or belongings from the taxi stand or from/to their vehicle during admission/ discharge.
- Operates wheelchair lift as and when required.
- Station at main entrance of TMC, Concierge Counter, Information counter and provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
- Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the -Novena areas and our other peripherals clinics.
- Assist to receive hospital items such gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
- To support/cross coverage for fellow colleagues from Concierge and Bellman when they are on meal breaks, sick leave, annual leave etc.
- Any other duties that may be assigned from time to time.
- 5 days work week including weekends and PH
**Requirements**:
- GCE “N” Level or GCE "O" Level
- At least 1 years’ experience in healthcare or hospitality industries
- Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
- Possesses pleasant personality, service oriented.
- Excellent communication, interpersonal skills
- Good Team Player
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