Zoom Virtual Engineering

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, our unique culture makes Zoom an awesome place to work. If you are motivated by delivering happiness, come join us at Zoom

Zoom Virtual Engineering (ZVE) is the engine that delivers technical excellence directly into our seller’s workflow through operational excellence. In ZVE we are passionate about our people and making a positive impact in the team, Zoom, and the world. We encourage individual growth and development, we build a team that is strong, cohesive, and connected, with clear goals and a shared purpose.

The Zoom Virtual Engineering (ZVE) Manager - APAC role at Zoom is an exciting and rewarding position. We are looking for a dynamic leader with deep Unified Collaboration as a Service (UCaaS) experience who can lead, build and scale the region and the team.

This Leadership role will be tasked with leading the “Delivering Happiness” culture here at Zoom, both to our customers and your team. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork and continued improvement both personally and professionally.

They will also be responsible for serving as the business partner for the Sales Leadership team across multiple market segments as well as contributing to strategic planning, headcount growth, coverage models and business strategy.

**Responsibilities**:

- Oversee and lead SE team distributed across APAC
- Set and execute the technical pre-sales strategy for the Virtual Engineering team
- Establish and streamline virtual support processes for APAC
- Manage the delivery of programs and initiatives to the larger SE Team
- Build business plans with sales partners
- Attract, coach, mentor and develop both Early in Career (EIC) and experienced members in the team
- Handle business, technical, personnel and customer escalations from the team
- Work effectively across multiple leaders and departments
- Drive the Zoom Vision

**Requirements**:

- Thorough Unified Collaboration and UCaaS experience
- Strong understanding of Commercial and SMB pre-sales engagement process and best practices
- Minimum 6 years experience in the Unified Collaborations industry
- Minimum 6 years in a technical pre-sales organisation
- Strong business acumen, presentation skills, and executive presence
- Industry competitive knowledge including solution, technology and product offerings
- Understand partner’s business and how Zoom services can enhance their value proposition
- Lead by example and influence, always from the front
- Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Desired Skills
- Previous experience leading a technical pre-sales organisation
- Understanding of APAC market across ANZ, India, Japan, Korea and South East Asia
- Team management and hiring experience across APAC including working with Professional Employer Organisations (PEO)- End-to-end IT systems knowledge
- Be flexible and able to function in a high growth environment

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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