Health and Wellness Coach

The Health and Wellness Coach will play a crucial role in supporting clients to achieve their health and wellness goals. By providing education, guidance, and motivation, the coach will empower clients to make sustainable lifestyle changes.

**Responsibilities**:
**Client Support and Motivation**:

- Conduct personalized health coaching sessions, assessing individual patient needs and tailoring strategies to support varying levels of adherence and motivation.
- Empower and motivate clients to make sustainable behavioral changes aligned with their treatment plans and health goals.
- Provide continuous support, encouragement, and guidance throughout the coaching process.
- Provide support via Health Coaching WhatsApp line for patient enquiries during office hours.
- Assist clients in setting SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and provide strategies for success.

**Health Education**:

- Coach patients on foundational holistic health principles, including sleep hygiene, stress management techniques, and nutritional guidance (both Western and TCM perspectives).
- Provide evidence-based health information and resources, sharing national guidelines and recommendations where appropriate.

**Collaboration and Referrals**:

- Collaborate closely with our TCM Physicians and other clinic staff to ensure integrated patient care and seamless referral pathways.
- Encourage appropriate referrals from physicians when necessary to address specific client needs beyond the scope of treatments.
- Assist in gathering patient testimonials and feedback to showcase successful outcomes and improve service delivery.

**Clinic Operations Support**:

- Act as an ambassador for the clinic's technology-enhanced services, educating patients on their benefits.
- Handle patient inquiries with professionalism and empathy.
- Maintain accurate and detailed patient records, ensuring proper documentation of coaching sessions and clinic interactions.
- Support overall clinic operations with various administrative tasks as needed.

**Professional Conduct**:

- Uphold the highest standards of customer service, ensuring a positive and supportive experience for all patients.
- Be a proactive team player, willing to assist colleagues and contribute beyond defined responsibilities when needed, especially during peak clinic hours.
- Adhere strictly to confidentiality and data privacy regulations in Singapore.

**Knowledge**:

- Basic understanding of Traditional Chinese Medicine (TCM) principles, particularly the concept of different body constitutions, ideally proficient in spoken and written Chinese.
- Foundational knowledge in holistic health areas including sleep hygiene, stress management techniques, and both Western and TCM nutritional principles.

**Skills**:

- Proven coaching techniques to guide, motivate, and empower individuals towards health goals.
- Good ability to identify and personalize coaching sessions for diverse patient needs and varying levels of adherence.
- Strong customer service orientation with good interpersonal skills.

**Attitude**:

- Possesses a strong "can-do" attitude and a proactive approach to problem-solving.
- Dynamic and adaptable, thriving in a fast-paced and evolving clinical environment.
- Highly proactive, consistently identifying opportunities for improvement and taking initiative to implement solutions.
- Committed to continuous learning and professional development in health coaching and holistic health.

**Job Requirements**
- Diploma/Degree in Health Sciences, Nutrition, Psychology, or a related field.
- Minimum 2 years of experience in health coaching, wellness counseling, or a patient-facing role, preferably in a healthcare or clinic setting.
- Optional: Certification from a recognized health coaching program is a plus.

**Job Highlights**
- Annual Leave - 14 days onwards
- Birthday Leave - We believe employees should take a day off to celebrate their birthday with their loved ones.
- FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members

Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

**Why Should You Join Us?**

**GREAT CULTURE AND ATMOSPHERE**:
Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

**GREAT SALARY PACKAGE AND BENEFITS**:
Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

**GROWTH AND CAREER DEVELOPMENT**:
Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with ou