Temp - Advanced Response Center (IT Helpdesk / Central, 20th May-6th June)

2 weeks ago

Kallang, Singapore Alpsoft Technologies Pte. Ltd. Full time

**Job Descriptions**:
2. 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

3. Security event monitoring

4. Server and network availability and performance monitoring

Password reset and unlock

5. Perform log & route [to higher tier or Resolver Team(s)]
- Record and manage all transactions/ cases in Service Management System
- Broadcast notifications to the relevant parties
- Provide timely status update, follow up on cases escalated until closure within the service level agreement.
- Ensure daily tasks are executed according to the Standard Operation Procedure

**Job Requirements**:

- High school diploma or equivalent
- Experience / Knowledge in IT support will be a Major plus
- Work schedule: Monday to Friday, 9:00 AM - 6:00 PM.

**Job Types**: Part-time, Temporary

Pay: $12.00 - $13.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

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