(Senior) Associate Executive

**Career in the Hospital**

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

**About NUH**

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

**About Department and Purpose of the Position**

Reporting to Manager, Allied Health and Pharmacy (Pharmacy Operations), you will lead a small team specialising in billing matters related to NUH Pharmacy Department. This role includes (but not limited to): ensuring team meets daily KPIs of managing day-to-day patient bills, tracking and monitoring patient payment status for home delivery cases, resolve billing errors and work on billing amendment processes.

On top of the above, you will need to work with the existing Operations team to streamline and ensure a sustainable and efficient work process for Pharmacy billing. This will require you to work closely with all Pharmacy sections in NUH to ensure smooth day-to-day operations.

**Key Responsibilities**
- Lead/Supervise Pharmacy Centralized Billing Team
- Ensure daily objectives assigned to the billing team are completed within specific timeline
- Exception Handling and Escalation
- Resolve any exceptions faced by the billing team and escalate when necessary
- Process Improvement
- Support the billing team through new processes and productivity initiatives (e.g. automation or other innovative measures)

**Key Requirements**
- Good diploma in any discipline or equivalent
- Minimum 2 years of experience working in the healthcare industry and leading a small team
- Tech-savvy with experience using several different IT systems in daily work
- Good verbal and written communication skills
- Good team player with strong interpersonal skills who can work in a team and independently, in a fast-paced environment.
- Patient-fronting experience and knowledge of hospital billing processes is preferred

**Closing & Applications**

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.