Workshop Service Advisor

21 hours ago

Singapore THE ONE HOLDINGS PTE. LTD. Full time

Listen to customer inquiries, concerns, and feedbacks related to vehicle repairs or service.
- Provide excellent customer service by being attentive, empathetic, and responsive to customer needs.
- Assess and understand the nature of the vehicle issues or service required by actively listening to customer descriptions.
- Schedule appointments for customers and manage the workshop's appointment calendar efficiently.
- Inform customers about the estimated time required for repairs or service, keeping them informed of any changes or delays.
- Communicate with workshop technicians to ensure accurate information exchange and timely completion of work.
- Provide explanations of repair processes, service packages, and pricing to customers.
- Upsell additional services or products when appropriate and according to the customer's needs.
- Handle billing and payment transactions, ensuring accuracy and adherence to workshop policies.
- Handle customer feedbacks aiming to reach a satisfactory resolution.
- Keep customer records and service history updated accurately in the workshop database or CRM system.
- Maintain a clean and organized customer service area within the workshop.
- Collaborate with the workshop manager and other team members to enhance customer service processes.
- Continuously improve knowledge of workshop services, vehicle models, and industry trends to better assist customers.
- Uphold workshop policies and procedures to ensure a smooth and efficient customer experience.
- Follow up with customers after service to ensure their satisfaction and gather feedback for improvement.

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