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Engagement Manager

3 weeks ago

Singapore Zühlke Full time

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

The Opportunity.

Since our beginnings in 1968, Zuhlke has enjoyed great success in Europe and in 2017 opened our first Asia office in Singapore, followed by Hong Kong and later in 2019 in Vietnam with the vision to bring our high-quality digital consulting and solutions to our clients.

We are looking to grow our team with an experienced and motivated Engagement Manager. As an Engagement Manager you would be responsible for the overall success of client engagements from presales through to delivery phase, including commercial aspects, opportunistic cross
- and up-selling, project steering and client satisfaction on project sponsor level.

The role.
- Work closely with the business development function to win new business and are responsible for working with the team in defining the right solution, scope/SOW definition, cost estimation and project planning of our proposals.
- Financial accountability for the engagement/project. You ensure that projects meet their planned budgets and remain profitable while delivering the expected value and solve the client’s true business needs.
- You maintain our Professional Services Automation (PSA) tool for your engagements to ensure accurate data and high process compliance achievement.
- Become a trusted advisor for the senior client stakeholders, represent Zuhlke on steering committees and identify potential new business opportunities.
- For some engagements you will also be responsible for the account strategy and managing the buying centre of an account
- Seek, prepare and negotiate contract extensions and continuations
- Manage commercial risks and escalations
- Your KPIs are centred around achieving a high client satisfaction (NPS) and planned revenue, costs and margins

How you’ll make impact
- You have at least 8 years of experience in engagement (or account) management and minimum 2 years in close client contact.
- You have experience in the realization of digitization projects or have led programs or larger software engineering projects as a program manager.
- You have an attitude of continuous learning and are regularly taking personal initiative to further develop your skills.
- You have demonstrated strength in being able to quickly understand complex business problems and find solutions to them.
- You have a unique ability to be able to think high level and build out strategies, while also possessing the humbleness to do whatever is necessary to have the greater team be successful.
- You hold strong leadership experience and values. You are seen as a role model who inspires confidence and empowers their team to do stunning work that they are proud of.
- You have a strong understanding of the local market and landscape and are great at balancing professionalism with warmth and genuineness.
- You know what a value proposition is and how to bring the actual customer needs to light. You have a passion for convincing offers and a focus on added value for the customer.
- Thanks to your technical leadership experience (from engagements, programs, projects or teams), you are able to motivate people and respond to their needs.
- A quick grasp, strong communication skills and an understanding of business processes help you to understand complex client problems.
- Even in demanding multitasking situations, you will not lose your commitment to quality and will be able to set the right priorities.
- A university degree and fluent English are required for this position.
- Experience in Mobile, Data and AI or Cloud technologies is a plus.

What working at Zühlke is all about.
- At Zühlke, we encourage a growth mindset and support the success of our employees with continuous training and coaching to further your career, your skills, and your personality. We regularly exchange ideas, give each other feedback, and learn from one another. From this, you'll gather that we communicate openly with each other, assess ourselves honestly and love working in diverse, cross-functional teams to achieve impressive results together. Added to this is an attractive benefits package and a shared passion to give our best every day.
- Flexible work environment
- A culture that encourages work life balance.
- Be a part of a strong collaborative culture within our diverse teams.
- Committed to empowering you in your career journey and learning and development focus.

We are all learning all the time.

There’s never been a better time to join us. We’re on an exciting journey, making a positive impact on both people and planet and we’re looking for curious people to join us in our quest. If you’re ready to put your principles into practice, and transform opportunities into impact, we want to hear from you

We welcome people from all backgrounds, regardless of their gender, personality, national