Learning & Development Executive

2 weeks ago

Singapore CHARLES & KEITH INTERNATIONAL PTE. LTD. Full time

People Excellence
- Embrace the role of a learning advocate within own team and across CKG; this is evidenced through correct representations of the following Mission & Vision of the Academy of Competence & Excellence:

- Vision - Ignite Learning
- Mission - Cultivate a positive learning culture through effective learning deliverables that are commercially relevant
- A team player that initiates open and transparent communication within own team and with business units across CKG
- Embrace the role of a Brand Ambassador (Charles & Keith and/or Pedro) and impart the appropriate attitudes, skills and knowledge to cultivate a sense of brand pride to the store teams
- Operational Excellence
- Identify skill gaps at the store front and translates them into learning opportunities
- Propose training schedules according to these learning opportunities in accordance to the Competency Development Plan (CDP) of the respective store-level positions
- Assist the Learning & Development Manager in the governance of the Global Organization Excellence Standards or G.O.E.S. This includes demonstrating and communicating follow-up actions with the local Operations Lead and his/her Team to ensure continuity of compliance post implementation stage
- Identify potential CDP OJTI and executes workshops to ensure adequate support is given to such target groups. Measures quality in coaching of such target groups through the CDP OJTI assessment and consistent collaboration with the HR Ops personnel
- Uphold high standards in customer experience through training sessions such as GUESTS, Just-in-Time (JIT) sessions, in-store service audits and all other forms of learning opportunities. This includes propose, execute and measure training efficiency
- Retail Excellence
- Be customer-centric by demonstrating the right behaviours and communication skills
- Design, develop, deploy and measure Foundational (L&D Associate) / Advanced (L&D Executive) training collaterals to suit commercial needs.Initiates and maintains close collaboration with the HR Ops personnel to ensure service gaps are actioned and improved upon. This involves close communication pertaining to action plan for the Mystery Shop Program or any approved service audits
- Business Excellence
- Be commercially sensitive to Learner’s Satisfaction and Feedback Scores to ensure that the right messages are aligned and reinforced in training sessions. This must be evidenced through two distinct approaches
- A. Understanding of sales and service gaps in-store and collaborating with the brand assigned HR Ops personnel for execution of training sessions with the purpose of narrowing these performance gaps
- B. Acquire post training feedback from the Retail teams as well as the brand-assigned HR Ops personnel. This is to be done through digital channels
- Maintain personal training records for all sessions facilitated; this will form the basis of individual trainer’s productivity and performance used in appraisals.

**Requirement**
- At least a Diploma certification
- Preferably with at least 2 to 3 years’ of retail operations / retail training experience
- Preferably with ACTA certification
- Ability to multi
- task with excellent organizational skills and meticulous in work assigned
- Ability to work under a tight time-line in a fast pace environment
- Team Player with positive learning attitude, yet independent with minimum supervision needed
- Fun, vibrant & outgoing personality with great personal style
- Keen sense of fashion and a passion for the fashion industry

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