Officer, Client Contact Analyst
2 weeks ago
The Service Analyst is responsible for executing day to day customer service activities including:
- Assist with performing call confirmation with client on their instructions (exclude Investments related).
- Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
- Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
- Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
- Other job-related duties may be assigned as required.
**Other Qualifications**:
- Previous relevant experience preferred.
- Strong verbal and written communication skills in Japanese and English. Proficiency in Mandarin will be an added advantage.
- Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
- Ability to problem solve and analyze data with demonstration of attention to detail.
- Client facing experience; strong background of client servicing and telecommunication skills.
- High School diploma or equivalent may be considered**Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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