Client Contact Analyst
1 day ago
Overview
The Service Analyst and Client Contact Analyst are responsible for executing day-to-day customer service activities, while ensuring adherence to Citi's policies and guidelines. The role requires a good knowledge of the processes and procedures to be used in carrying out tasks and a basic understanding of underlying concepts and principles. The team collaborates with others to accomplish objectives and makes evaluative judgments based on information, resolving problems by identifying solutions with guidance from precedents. Communication should be concise and respectful of audience diversity. The role has limited but direct impact on the business through the quality of the tasks/services provided.
Responsibilities
Assist with performing call confirmation with client on their instructions (exclude Investments related).
Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements.
Avoid and escalate control issues with transparency; assess risk when business decisions are made to safeguard Citigroup, its clients and assets, in compliance with applicable laws, rules, and regulations.
Other job-related duties may be assigned as required.
Qualifications
Previous relevant experience preferred.
Strong verbal and written communication skills in Japanese and English; proficiency in Mandarin is an added advantage.
Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
Ability to problem solve and analyze data with attention to detail.
Client facing experience; strong background of client servicing and telecommunication skills.
Education
Bachelor's/University degree or equivalent experience
High School diploma or equivalent may be considered
Employees are evaluated in accordance with Citi's Equal Opportunity Employment policies. This includes consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
-
Officer, Client Contact Analyst
3 days ago
Singapore Citigroup Inc. Full timeOfficer, Client Contact Analyst - SINGAPORE Officer, Client Contact Analyst - SINGAPORE Officer, Client Contact Analyst - SINGAPORE The Service Analyst is responsible for executing day to day customer service activities including:Assist with performing call confirmation with client on their instructions (exclude Investments related). Manage and execute...
-
Client Contact Analyst
6 days ago
Singapore Citi Full time $80,000 - $120,000 per yearThe Client Contact Analyst is responsible for executing day to day customer service activities including:Assist with performing call confirmation with client on their instructions (exclude Investments related).Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance...
-
Client Contact Analyst
5 days ago
Singapore Citi Full time $60,000 - $100,000 per yearThe Client Contact Analyst is responsible for executing day to day customer service activities including:Assist with performing call confirmation with client on their instructions (exclude Investments related).Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance...
-
Client Contact Analyst
4 days ago
Singapore Citi Full timeThe Client Contact Analyst is responsible for executing day to day customer service activities including: - Assist with performing call confirmation with client on their instructions (exclude Investments related). - Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and...
-
Officer, Client Contact Analyst
2 weeks ago
Singapore Citigroup Full timeThe Service Analyst is responsible for executing day to day customer service activities including: - Assist with performing call confirmation with client on their instructions (exclude Investments related). - Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance...
-
Officer, Client Contact Analyst
2 weeks ago
Singapore Citi Full timeThe Service Analyst is responsible for executing day to day customer service activities including: - Assist with performing call confirmation with client on their instructions (exclude Investments related). - Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance...
-
25897454 Client Contact Analyst
1 day ago
Singapore CITIBANK SINGAPORE LIMITED Full timeJob Description The Client Contact Analyst is responsible for executing day to day customer service activities including: Assist with performing call confirmation with client on their instructions (exclude Investments related). Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within...
-
25897454 Client Contact Analyst
2 weeks ago
Singapore CITIBANK SINGAPORE LIMITED Full timeRoles & ResponsibilitiesJob DescriptionThe Client Contact Analyst is responsible for executing day to day customer service activities including:Assist with performing call confirmation with client on their instructions (exclude Investments related). Manage and execute client transactions with respect to business and individual banking. Ensure transactions...
-
Client Analyst
2 weeks ago
Central Singapore Wellington Management Full timeAbout Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that...
-
Client Investment Research Analyst
6 days ago
Singapore OceanSTAR Elite Engineering Groups Pte. Ltd. Full time2 days ago Be among the first 25 applicants Overview Client Investment Research Analysts play a vital role in service of Bridgewater's overall client service strategy across our front office departments – the Alpha Engine, Total Portfolio Strategies, and Client Service. Roles & Responsibilities Overview Client Investment Research Analysts play a vital role...
