Outbound Ticketing Executive
2 weeks ago
**Job Profile**
**Roles & Responsibilities**
- Provide ticketing's, hotel reservations, VISA and travel advice
- Issuing tickets/hotels/tours/transfers via online/offline company sources.
- Preparation of travel related documents e.g., Ticket, vouchers
- Prepare, plan and quote travel itineraries
- Making and confirming bookings, issuing invoice
- Handling travel insurance
- Researching destinations and keeping up to date with travel industry news
- Creative thinking new business except for travel business
- Other ad-hoc tasks
**Job Requirements**:
- At least 1 year of working experience in the related field
- Knowledge and skill in Amadeus (GDS)
- Strong phone and verbal communication skills along with active listening
- Excellent customer service skills - Focus on quality and customer service
- Able to work as a team player, also can handle multitasking
- Experience with Key Performance Indicators (KPIs) preferred
- Exceptional listening and analytical skills
- Excellent problem solving and negotiation skills
- Proficient in Microsoft Office
- Attitude to actively challenge
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