Growth Account Manager

**Transform the communications world**:
We’re proud (and excited) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).

We’re proud (and excited) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
- ** What’s my job title? **Growth** **Account Manager
- ** Where in the world? **You can work remotely from Singapore
- ** Working hours? **For this role, you will operate within Asian time zones.
- ** What language(s) will I speak? **English and Mandarin

MessageBird is looking for a Growth Account Manager to manage some of our largest clients in the region. In this role, you will be responsible for their retention and growth. You will look after a specific territory and assigned quota while maintaining the highest levels of customer satisfaction.

You’ll report to the VP of Sales, APAC and work in close partnership with Sales, Product Management, Customer Support/Success, Marketing, Legal and Finance.

**What you’ll do**
- Build and maintain strong relationships with key clients, serving as their primary point of contact.
- Develop and execute strategies and account planning to drive growth and revenue for assigned accounts.
- Work closely with clients to understand their business needs and identify opportunities for growth, including holding Quarter Business Reviews
- Collaborate with internal teams, including sales, marketing, and product, to develop and implement client solutions.
- Stay up-to-date with industry trends and best practices to continually improve client outcomes.
- Employ a solution-selling methodology to facilitate customer evaluations and to help them understand MessageBird’s unique differentiation.
- Develop and grow MessageBird visibility and relationships across multiple levels within the customer organisation. Navigate through decision makers and influencers
- Representing MessageBird at events/tradeshows

**What you’ll bring**
- 4+ years of progressively increased responsibility in B2B within the SaaS space
- Ability to manage relationships with all levels of the partner community
- Full professional proficiency in English and Chinese, both verbally and written
- Track record of personally selling and closing complex technical solutions to enterprises and software companies
- Strong experience in both the direct and partner channels are desired
- Experience with creating pricing proposals, negotiating terms and managing the contract process. Fearless and a ruthless focus on execution.
- Demonstrated experience with Enterprise and the ability to leverage those contacts
- Experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers

***:
**Bonus points if you have one of the following**:

- Track record of handling Mainland Chinese customers and proven performance of growing their account
- Prior experience within CPaaS offerings is a plus

***:
**Interview Process**:
After you apply, you will hear back from us within a few days. If there’s a fit, the full process is as follows:

- [30 mins] Recruiter Screen
- [30 mins] Hiring Manager Interview
- [60 mins] Account Manager Assignment
- [30 mins] Peer Interview
- [30 mins] Executive Interview

LI-SO1 #LI-Remote

**What You’ll Gain**:

- All Remote environment
- Generous stock options for all Birds
- Opportunity to work abroad according to our internal policies
- Flexible working arrangements
- Home office set-up budget
- State-of-the-art work gear
- Contribution towards your utility costs
- The occasional company-wide and team events
- Learn from hundreds of the best minds in the business
- Collaborate with diverse colleagues Our amazing team works in close to 40 different locations with almost 50+ nationalities across the board

**LIFTOFF**:
**Life at MessageBird**

We call ourselves Birds We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. We’re smart, fast, and hungry. Our potential for growth is limitless.

**Ready To Fly?**

Our cloud communications solutions make it possible for over 30,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

**Wherever and however you do your best work - we’ve got you covered**

We're proud to be an All Remote company nested in flexibility. Our unique and united culture is rooted in our team: a diverse flock of over 550+ Birds who represent 50+ nationalities and counting.

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

**Recruitment Pr