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Regional Training and Warranty Leader
2 weeks ago
KEY RESPONSIBILITIES
- Developing and implementing training programs: You'll work with senior management to determine training needs and create training programs that meet those needs.
- Delivering training sessions: You may conduct training sessions yourself or coordinate with other trainers to deliver training to employees.
- Managing training materials: You'll be responsible for creating and managing training materials such as manuals, presentations, and online courses.
- Evaluating training effectiveness: You'll use various metrics and evaluation methods to assess the effectiveness of training programs and identify areas for improvement.
- Collaborating with other departments: You'll work with other departments to ensure that training programs align with the organization's overall goals and strategies. Provides instruction and education regarding products or equipment usage to customers and internal employees.
- Coordinates with Customer Service representatives to identify customer training and support needs.
- Managing training budgets: You'll be responsible for managing the budget allocated for training and ensuring that expenses are within the approved limits.
- Tracking employee progress: You'll monitor employee progress through training programs and provide feedback to employees and their supervisors.
- Develop and manage the training calendar for the region
- Publish training and certification completion snapshot to the regional leadership on a quarterly basis
- Reviewing warranty claims: You'll be responsible for reviewing warranty claims submitted by customers, dealers, or service centers, to ensure that they meet the warranty criteria.
- Follow up on warranty issue resolution
- Consolidate regional warranty claims and ensure closure with factory
- Analyzing warranty data: You'll analyze warranty data to identify trends, issues, and opportunities for improvement.
- Collaborating with other departments: You'll work with other departments such as product development, quality control, and customer service to improve product quality and reduce warranty claims.
Qualification
- Minimum 5 years of overall industrial work experience
- Strong knowledge of HVAC Commercial Products would be an added advantage
- Minimum of 5 years work experience in installation, upgrades and services in a Regional Role
- Thorough understanding of market dynamics including industry trends
- Strong analytical skills with demonstrated ability to synthesize data from various sources in both graphic and verbal format, while easily translating them to the target audience
- Effective communication, negotiation skills and customer focus
- Advanced skills with Microsoft, CRMs and other sales related platforms like Salesforce
- Highly organized with strong attention to detail, while managing multiple priorities
- Possesses strong technical/product knowledge.
- Finds opportunities to continuously improve the customer delivery model to enhance customer satisfaction
