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Freelance Customer Service Executive

3 weeks ago

Orchard, Singapore Quintessential Education Full time

**About Us**

Quintessential Education (QE) is Singapore’s leading education provider of pre-tertiary academic programmes and university admissions advisory for IGCSE and IB students. QE is committed to providing the best industry-defining plan for academic excellence in supplementary education, guardianship and university admissions. We aim to bring out the best in our students, ignite opportunities and nurture them towards success.

As part of the position, you will work with the founders, Ivy League and Oxbridge graduates and other high-performing teammates.

**Job Duties**

**Handle daily admin and front desk duties**

**Handle enquiries, present our programmes, match appropriate tutors and mentors.**

**Arrange class schedules and feedback for parents, students and tutors**

**Arrange invoicing and payments**

**Collaborate with relevant stakeholders and partners, manage external agencies and clients to boost sales**

**Assist in marketing content curation for above and below the line marketing activities (Blog articles, Instagram, Tik Tok, Videos, Website, Brochures, Wechat, Xiaohongshu)**

**Job Requirements**

**Good communication and interpersonal skills**

**Strong research and analytical skills**

**Keen eye for detail**

**Good attitude to learn and improve**

**Strong time management and organisation skills**

**Task oriented, conscientious in task documentation**

**Strong sense of responsibility in fulfilling tasks well and in accordance with deadlines**

**Ability to work independently and as a team**

**Excellent verbal and written communication in English and Chinese (Command of Korean and Japanese are welcomed as well)**

**Malaysians and PRs welcome**

**What You'll Learn**

**Analytical skills**
- You’ll learn to analyse the latest market trends and conduct consumer research
- You’ll be able to determine areas of opportunities or improvement of our brand’s product/service
- Develop your communication skills and handle enquiries of high net worth parents from an international clientele

**Coordinate with specialists and conduct briefings and training**

**Build your leadership skills**

**Oversee brand strategies and activities**

**Lead the creative development of brand strategies**

**Take ownership and ensure that brand activities align consistently with the company’s mission and vision**

**Additional Details**

Working Days: 2 Weekdays.

Working Hours: 10am to 7pm*

*This is an In-Person office role

Other benefits:
**Annual stipend of $200 for Specialist claim**

**Annual stipend of $100 for Dental claim**

**Annual stipend of $200 for Personal Development**

Commitment: Full-time/freelance

Expected Start Date: 01/11/2024
- Office Location: 545 Orchard Road, #14-09/06, S238882_

**Job Type**: Part-time

Pay: $15.00 per hour

Expected hours: No more than 18 per week

Work Location: In person

Expected Start Date: 01/11/2024