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Order Management Specialist

2 weeks ago

Singapore SOURCEABILITY SG PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**
- Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
- Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes
- Assist with escalations from internal (Sales, Customer, Logistics, & Operations) and well as stakeholders
- Investigate and resolve all order related discrepancies, including root cause analysis and communication to help prevent future issues
- Verify all order lines and respond to all inquiries for order status
- Monitor and process all return
- Maintain the company's order processing processes
- Complete daily inventory check to ensure order accuracy
- Responding to customer inquiries and referring clients to the proper channels
- Reviewing purchase orders and shipping documents to ensure accuracy
- Making special shipping arrangements as necessary
- Support ad-hoc projects and reporting as requested by management
- Dashboard and reporting development for improved visibility and process efficiency associated with the management of customer orders
- Other duties as assigned by management

**Job Requirements**
- Effective communication, including writing, speaking and interpersonal communication
- Excellent customer service and client relations skills
- Excellent organization and time management skills
- Good collaboration and teamwork capabilities
- Ability to work in a fast-paced environment
- Expert inventory management
- Ability to use computers, software and other technology for inventory and communication purposes
- Ability to work in a fast-paced, performance-based environment
- Quick critical thinking and problem-solving abilities
- Ability to adapt to a changing work environment and conflicting priorities
- Understanding of the supply chain, including common obstacles and effective solutions
- Experience with EDI / Vendor Portals
- Minimum 3 years of order management, supply chain, and/or related experience managing ERP systems
- Willingness to travel as required
- Bachelor’s degree preferred

SOURCEABILITY SG PTE. LTD.

Sourceability is a synergistic blend of industry experience coupled with an investment in the latest and greatest technology to protect our customers from the continuous threat of counterfeit and substandard electronic components.

The Sourceability mission is to be customer centric. Our company will adapt to the many changes happening in the global electronic component markets. Our resilience will be directly attributed to our hard work and the value we place on our customers and suppliers. We are passionate about the role we play as a global supply chain partner.