Customer Success Coordinator

**Customer Success Coordinator (Healthcare)**

The **Customer Success Coordinator (Healthcare)** primary role is to schedule patients into the clinics' books by answering product and service questions; suggesting information about other products and services. Works in tandem with the clinical team and marketing team.

Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

The target is to ensure excellent service standards, maintain high customer satisfaction and schedule as many patients into the clinic as possible.

**About NoFrills Dental**:
**NoFrills Dental**is a young, innovative, dynamic and fast-paced dental group based in Singapore. We are a fresh and modern dental clinic located in Suntec City & Marina Square area. We're looking for like-minded, motivated and passionate people to grow our brand and dental clinic across Singapore.

We prioritise a healthy work-life balance for all of our dentists and staff while advocating that patients be treated with the utmost quality care at ALL times.

We place the needs and wellbeing of our people at the very forefront of our business. As we believe that "happy, positive & motivated people create a positive environment, which translates to happy & satisfied patients."

To give patients the ultimate experience, we are equipped with modern instruments and computerized, paperless records to serve them better We take pride in giving the best for our patients and building long-lasting relationships

At **NoFrills Dental,** our motto when it comes to serving our patients is pretty straightforward (It's in the name) - Providing consistently high-quality dental services at affordable prices for all patients, wherever we operate.

**Job Highlights**:

- Positive & nurturing work culture
- Competitive remuneration package
- Training & career development opportunities
- Work-life balance
- **You are expected to**:_

**MAIN ROLE - Engage with potential patients, address their inquiries, and convert leads into confirmed appointments for the clinic.**
- Book patients into the clinic
- Utilisation of the clinical management system
- Providing customers with details and information on dental procedures
- Operational duties of Customer Service department
- Build sustainable relationships of trust through open and interactive communication
- Identify and assess patients' needs to achieve satisfaction
- Greet customers warmly and ascertain problem or reason for calling
- Work with customer service manager to ensure proper customer service is being delivered
- Basic reports on successful bookings and follow-ups of patients.
- Other duties as assigned by the Management

**Requirements**:

- Experience in healthcare or dental will be an added advantage (but not necessary)
- Preferably 2 years of experience in similar capacity.
- Qualifications: Nitec and above.
- Good command of the English language
- Mandarin speaking is a bonus
- Mature, positive attitude, team player & cheerful personality.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Strong ability to communicate well with people from all walks of life.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Familiarity with healthcare or insurance industries is a plus.
- Proficient in computer skills

**Working Hours**:

- 5.5 days a week
- Mon - Fri 9am - 6pm
- Half day on Saturday/Sunday (WFH)

***Attractive remuneration, yearly increments and benefits. Incentives and bonuses on good performance**

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $2,850.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person