Retail Sales Associate

2 weeks ago

Bukit Merah, Singapore Norbreeze Group Full time

**Objective of role**:
The Sales Assistant (SA) is to drive results and enhance the customer engagement by providing excellence in quality customer service. Our retail stores are located at NEX, Westgate, VivoCity, ION Orchard, and Takashimaya.

**Detailed Responsibilities**:
**Customer Service**
- Greeting customers and attends to customers with engagement of product and brand story.
- Maintains a friendly and approachable demeanour.
- Welcomes returning customers and perform any request(s) of after-sales service.
- Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

**Sales Engagement**
- Connect customers with warm greetings and great first impression.
- Build the relationship with customers to our brand and products.
- Impress customers by memorable closing & exit.
- Introduce & Share VIP Program / Privileges with customer.

**Business Recap**
- Update accurate sales information
- Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
- Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.

**Visual Merchandising**
- Ensure a high level of merchandising and cleanliness in line with the Timepiece brands _(AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland)_ Visual Merchandising guidelines.
- Display Stock Replenishment and Seasonal Promotions

**Inventory**
- Stock replenishment and accountability for opening, closing and handover.
- Ensure sales floor is always neat and tidy, and stock is well organised.
- Weekly check of SOH with ERP system (Navision)

**Operational**
- Opening and closing procedures are strictly followed
- Store alarm system is checked daily.

**Suggested Qualifications and Experience**:

- At least a year of retail sales or customer service experience.
- Preference of specialised responsibilities and / or activities
- Professional Qualification Status
- Proven experience in specified areas

**Required Attributes**
- Takes initiative and is proactive
- Excellent planning and analytical skills
- Resourceful, fast, and efficient and able to work independently
- Result oriented person, meticulous with an eye for details
- Effective time management & prioritization skills
- Good negotiation skills

**Job Type**: Part-time

**Salary**: $10.50 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Flexible hours
- Holidays
- Weekend availability

**Experience**:

- Retail Sales or Customer Service: 1 year (preferred)

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