Executive, Sales Support

1 week ago

Singapore Kaplan Higher Education Academy Pte Ltd Full time

COMPANY DESCRIPTION

Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

DESIGNATION : Executive, Sales Support [Domestic Sales]

RESPONSIBILITIES

**THE ROLE: Executive, Sales Support (Domestic Sales)**

**Responsibilities**
- ** Intake Creation**
- Intake set-up and submission including submitting student contracts to ERO / Finance, and course fee insert amendments to RQC (by Uni)
- ** Course Preview and Events**
- Weekly updating of Uni preview schedule on Kaplan website
- Preparation of course brochures and collaterals for GPV
- Support duty on actual day of the event
- ** Inventory and Logistics**
- Top-up Uni course brochures at Wilkie Edge
- Collate and distribute updated Brochure Inventory List
- Inventory for course brochures.
- Preparation of course brochures and collaterals for GPV and Events
- Consolidate namecards
- ** Updating of Information**
- Website request forms
- CPE Registration forms
- Course fee inserts
- Marketing Collaterals update
- Funnelling of sales generic leads
- ** Finance Handover**
- Submission of finance handover
- To follow-up / chase Finance on cheque status
- To ensure cheques are received from Finance
- Contact students to collect referral cheques or to post them out
- Raise refunds / credit notes
- ** University Programmes**
- Weekly sales report (DSR)
- Compile daily offshore enrolment / student activation
- Issue bridging letters
- Submission of Murdoch Student Photos to ERO
- Class projection
- ** Sales and Marketing Reports**
- Compile Sales Reports
- Admin Support to the Sales Directors
- Generate and reconcile salesforce reports
- ** Other Admin Support**
- Answering sales enquiries hotline and to call back missed calls.
- Send out study buddy SMS to newly enrolled students

**Requirements**:

- At least 5 years of administrative experience will be advantageous
- Good communication skill in English is a must
- Familiarity with MS Office software will be strongly preferred

QUALIFICATIONS

OTHER INFORMATION

**Working Hours**: Monday to Friday, 9am 6pm

**Work Arrangements**: Hybrid (Blend of in-office and remote work)

**Location**: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

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