Spa and Salon Manager
5 days ago
A well-established and award-winning beauty and wellness spa in Singapore is looking for a dynamic, well
- groomed, enthusiastic individual to manage the spa & salon.
Reporting to the General Manager, this Spa & Salon Manager will be responsible for overseeing all daily duties of the spa & salon, and provide memorable experience to discerning clientele. She will manage a team of consultants & therapists, to provide top quality service to customers and achieve sales targets.
- Manage and motivate team comprising of spa therapists, hairstylists & front desk consultants
- Work closely with team to handle day to day operations including rostering, dissemination of companyupdates in a timely & accurate manner
- Achieving sales target - good sales technique including upsell, link-sell, cross-sell.
- Ability to identify issues/ shortfall of business and provide suggestions/ solutions to improvise
- Top quality customer service, problem solving for both internal & external customers including vendors.
- Anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments.
- Good knowledge of facials, massages, sculpting, including use of machines and devices to provide constant training of staff to elevate their skills and knowledge
- Work closely with marketing team to assist with promotion & sales campaign tracking
- Explore business collaborations opportunities
- Assist in hiring when needed
- Manage stock inventory with respective team mates
**Requirements**:
- Proficient in English and Chinese (written & spoken)
- Experience in using POS softwares
- Experience in premium customer service
- Basic knowledge of Microsoft excel, word, powerpoint
- Experience in sales
- Direct experience in spa/beauty environment
- Experience in managing a team
- Available to work on weekends and public holidays
Compensation and Benefits (depends on experience):
- High monthly salary
- Quarterly commissions
- Staff product & services discount
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