Principal Solution Engineer

**See yourself at Twilio**:
Join the team as our next Principal Solutions Engineer RoA

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
Twilio is enabling our customers to build the future of communications. The Solutions Engineering team is an important part of the sales team that is facilitating this communication renaissance.

The Solutions Engineer is responsible for delivering the technical win and product fit for customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. This is done by owning the technical pre-sales relationship, proposing technical architectures, demonstrating the product, anticipating concerns, and offering creative solutions. This role also involves working with our product teams as well, to be the voice of the customer and help to shape and direct our product roadmaps.

The Solutions Engineer is both technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Only when safe to do so, you would be traveling at least 25% per month for this role visiting customers onsite.

**Responsibilities**:
Twilio Solutions Engineers get to live our values every day.
- **DRAW THE OWL**:Build and present product demos to help showcase what a Twilio product can do. Assist customers with Pilot and Proof-of-Concept implementations
- **DON'T SETTLE**:Continuously learn new products and new technologies. Build trusted advisor relationships with customers
- **WEAR THE CUSTOMER'S SHOES**:Form a deep understanding of customer businesses and their problems. Work on RFPs / customer's technical requirements with the Sales team
- **EMPOWER OTHERS**:Work alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success. Educate and mentor customers, partners, and colleagues on what's possible with Twilio
- **BE BOLD**:Present creative new solutions that enable and inspire innovation. Build demos and proof of concepts to demonstrate various use cases for Twilio's APIs
- **WRITE IT DOWN**:Create technical content to show customers how to implement specific use cases or best practices for new technologies. Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

**Qualifications**:
Twilio is looking for a professional who, regardless of their previous roles, has a desire to work in technical pre-sales and lives the Twilio Magic.
- 8+ years pre-sales experience selling technical products or as a software developer working directly with customers.
- Able to build a deep understanding of a customer's needs and guide them to a technical solution
- A creative problem solver with know how to get things done and collaborates with others to drive success
- An engaging communicator and presenter able to gain audience confidence
- Experience in one of the following areas, multiple areas of experience would be advantageous:

- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs
- Previous experience in Telecommunications, SIP, or Contact Center is a plus.

**Location**

This role will be based in our beautiful Singapore office at Marina One.

You will enjoy our incredible perks: snacks, weekly team lunch, daily community events, vibrant co-working space filled with multinational companies / startups / entrepreneurs / freelancers, and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by support