Customer Service Manager

5 days ago


Singapore HERA BEAUTY PTE. LTD. Full time

Your scope of work includes responsibilities in the areas of Customer Service, Public Relations and Human Resource. The following list serves to give you a guide but is not meant to be exhaustive.
- Lead the daily huddle (company-wide)
- Ensure smooth execution of front desk and overall salon operations
- Ensure that service standards are upheld consistently
- Ensure that all customer service protocols are up to date and made readily available to all team members.
- Ensure the frontline staff work in tandem with the rest of the team (hairstylists, nail technicians and management)
- Ensure counter inventory is in order
- Ensure daily and routine maintenance/ operation of appliances / equipment at front desk
- Manage feedback and correspondence from clients and members of the public
- Handle online and offline feedback professionally and promptly
- Handle all correspondence with clients and any other external sources with confidence and skill



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