Client Services Associate, Apac

1 week ago

Singapore FrontierView Full time

**Who We Are**

At FrontierView, we are invested in working collectively from all corners of the globe to meet the dynamic challenges of changing market conditions and the ever-evolving business priorities of our client executives. In our three offices around the world, our leadership strives to create a culturally diverse, stimulating, and creative atmosphere where every employee can reach their individual best. FrontierView offers a competitive salary, bonus, and comprehensive benefit plan.

As we plan for continued growth, we are seeking a **Client Services Associate to join our Asia Pacific team based in Singapore.** Qualified individuals with a passion for emerging markets are strongly encouraged to apply.

**Job Description & Responsibilities**

As the first point of contact for potential clients, Commercial Associates (CSAs) play a critical role in the firm’s business development efforts. The CSA is responsible for driving on-going virtual engagement with FrontierView’s prospect pool and provide support in virtual interactions that generate sales growth and client satisfaction, which are measured through new contract sales and the renewal of contracts by existing clients, respectively.

**Specific Responsibilities Include**:
**Research, Prospecting and New Lead Generation**:

- Gather business intelligence on target companies to identify new business opportunities with new customers
- Identify senior executives, namely Heads of Region, Heads of International and C-Suite, who might be a good fit for our services across B2B/B2C/healthcare segments and who have P&L responsibility
- Utilize Salesforce daily to track and ensure lead accuracy and qualified prospects

**New Meeting Generation**:

- Call prospects directly to schedule and confirm sales meetings to reach sales goals
- Prepare background material on the prospective client for all sales meetings and coordinate alignment amongst the Sales Director and other internal stakeholders, as needed
- Support each sales cycle and help drive urgency whenever possible by providing administrative support, client intelligence and sales strategy support to sales teams
- Pipeline Management - Partner with Sales team to manage a pipeline of opportunities and ensure predictable monthly revenue performance

**Prospect and Client Engagement**:

- Assess prospect engagement and the effectiveness of digital and traditional marketing strategies to develop strategic outreach objectives
- Manage event planning (virtual or live) and recruitment activities
- Educate C-level executives, regional and global, on how to use FrontierView web-based online resources, which include data, analytical frameworks, insights, research and multimedia content
- Moderate virtual webinars, phone meetings, and other expert engagements
- Provide Client Services Managers with briefings and written summaries on the outcomes of prospect and client interactions
- Tracking client health and identifying potential client referrals
- Measuring effectiveness of client engagement initiatives to determine how to maximize client satisfaction
- Preparing regular summaries of utilization statistics across regional client base to gauge client engagement
- Compiling PowerPoint presentations as part of Quarterly Partnership Review client lifecycle
- Supporting Client Services Managers with various administrative tasks

**Qualifications & Experience**
- Bachelor’s degree
- 1-2 years of experience working in a business setting (full-time or internship)
- Excellent communication skills, both written and verbal
- Hungry for professional growth, low ego, high conviction: strong self-starter who is comfortable with ambiguity, yet drives towards clarity
- Competitive spirit
- Incredibly curious: fast learner, motivated, resourceful
- Empathetic and entrepreneurial: instills trust and credibility with prospects and internal team members
- Problem solver: Organized and analytical, balanced with getting things done
- Excellent interpersonal, communication, presentation, and persuasion skills.
- Professional, responsible, self-motivated and disciplined
- Strong executive presence
- Interest in a long-term commercial career in Business Development, Account Management, or Emerging Markets
- Feels comfortable being part of a team and collaborating with colleagues
- Demonstrates proactivity, ownership and accountability
- Experience in sales, lead generation, fundraising, account management or customer service
- Experience with digital marketing and consulting sales a plus
- Exposure to different cultures - comfortable in an international environment either through work, school, or travel

**Application Process**:

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