Support Team Representative

5 days ago

Singapore Zota Full time

**We are**:
Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.

**About the opportunity**:
Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Singapore office. This is a great opportunity to join a growing Support Team in the FinTech industry.

If you are someone who thrives in a fresh, fun, and dynamic team environment and is looking to grow in a long-term position - this could be the role for you

**What you will do**:

- Cooperate with other online platform representatives
- Help customers with API integration to our gateway
- Build and maintain the processing environment
- Identify and document bugs and features
- Handle correspondence with merchants and various third parties
- Manual QA of integrations with our partners
- Experience in technical/customer support
- Strong organizational, analytical, written, and verbal communication skills
- Passion for troubleshooting and constant self-learning
- Superb attention to detail
- Ability to quickly learn and adapt to new features and innovations
- Willingness to learn and initiate
- Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.

**A few of our office benefits & perks**:

- Quarterly Bonuses
- Company trips
- Happy Hours, plus much more

**What happens after you apply?

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