Field Service Engineer

3 days ago

Singapore SYNTEGON TECHNOLOGY SINGAPORE PTE. LTD. Full time

**Field Service Engineer**:
**Based in Singapore**:
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service HUB, approximately 50 colleagues including Sales, Technical Support and Admin. We are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia / New Zealand.

We are expanding our Field Service team within Asia Pacific. Our growing business with additional responsibilities requires an extended team of motivated and experienced service colleagues. Customer satisfaction is our key goal in our work.

**Key role and tasks**:

- Perform general Field Service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.
- Supporting the assembly and testing of new machines at our manufacturing sites around the globe up to FAT (where necessary).
- Supporting the installation and commissioning of new machines at the customers’ site up to SAT. Providing customer training and updating of the technical documentation.
- Giving the customers technical advice on site or via remote support. Clarifying problems and solutions with the manufacturing plants where necessary.
- Recommending service products for technical / performance improvements including overhauls, modernizations, modifications and spare-parts replacement.
- Preparing all necessary tools, equipment and technical documentation before going to site. Attending customer meetings at the beginning and end of an intervention. Clearly logging your daily activities on a site report. Summarizing what has been completed and any open items still to be addressed. Following up on any open topics until closed to the customers’ satisfaction.
- Additional role of a Senior FSE: Performing site management. Supervision and training of other Field Service Engineers.

**Your profile**:

- Bachelor’s / Master’s degree in mechatronics or related field.
- Working experience in the Pharma / Packaging industry (6 years, Senior 8-10 years)
- Good verbal communication and written English skills.
- PLC / HMI software experience in Rockwell, Siemens, Schneider, Elau or Rexroth.
- Willingness to work overseas and travel up to 80% in the Asia Pacific Region.

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