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Senior Manager, Customer

3 weeks ago

Harbourfront Avenue, Singapore Coca-Cola Full time

**Please note**: This is not a Remote role and will require the incumbent to be based in Singapore where the person is hired and work a hybrid schedule. This is an Individual Contributor role.

At The Coca-Cola Company, we are a diverse and global community of thinkers, makers, and doers. We are constantly transforming our business and ourselves to meet customers' ever-changing needs. We embrace an inclusive environment and strive to challenge existing barriers with our pioneering spirit.

**What You’ll Do for Us**:
**1. Integrated Solution Design & Implementation**
- Design and implement digital solutions tailored to the digitalization of routes-to-market (RTM), such as eB2B, sales force automation (SFA), suggested order and i-RED.
- Leverage technology enablers such as IoT (for vending machines and coolers), AI/image recognition, and machine learning to optimize operations, enhance customer engagement, and drive sales.
- Ensure these solutions are scalable, flexible, and operationally efficient, catering to diverse market archetypes with an enterprise-level approach.

**2. Cost-Benefit Analysis**
- Conduct thorough cost-benefit analyses for proposed IT projects and products, providing critical input for the organization’s IT roadmap.

**3. Product Management**
- Ensure the technical feasibility of products, aligning with global technological standards, local market requirements, and scalable best practices.
- Prioritize features, enhancements, and bug fixes based on user feedback, business impact, and resource availability, ensuring alignment with varied market needs.
- Lead product deployments in Agile environments, including creating user stories, managing backlogs, and facilitating sprint planning.
- Collaborate with stakeholders to gather, analyze, and document market-specific technical requirements.

**4. Solution Recommendations**
- Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

**5. Stakeholder Engagement**
- Influence and lead teams without direct authority by building strong relationships with internal and external stakeholders in a complex matrix organization, driving alignment, collaboration, and seamless execution of strategic initiatives while managing competing priorities in a dynamic environment.

**Requirement & Qualifications**:

- Bachelor’s degree in Computer Science, Business, Engineering, or a related field; an MBA or relevant certifications (e.g., PMP, Agile, or Product Management) are advantageous.
- Minimum of 8 years of relevant experience in technical product management, with a focus on commercial and customer technology solutions across diverse market archetypes.
- Proven expertise in solution design and implementation that balances global frameworks with local market needs.
- Strong proficiency in Agile methodologies, with hands-on experience managing product development and delivery in an Agile environment.
- Proficient in product management and analysis tools and comfortable working with data to drive decisions.
- Exceptional communication and interpersonal skills to effectively collaborate across cross-functional technical and business teams and manage stakeholder relationships at all levels.
- Demonstrated ability to lead through ambiguity, adapt to evolving priorities, and maintain a growth mindset in dynamic digital and business landscapes.
- Strong business acumen with expertise in Route-to-Market (RTM) strategies, including channel management, execution excellence, and sales enablement.

**Key Results**:

- Deliver scalable solutions that unlock business value, balancing cost, complexity & timely delivery.
- Provide innovative solutions to drive business decisions, automate processes, improve user experience.
- Ensure compliance with both company global technology stack and industry best practices and standards

**Core Competencies**:

- Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
- Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
- Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
- Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
- Lives the Values: Demonstrates the values of The Coca-Cola

**What We’ll Do for You**:

- Opportunities for continuous learning, training, and career development.
- Work arrangements and a supportive work environment that prioritize your well-being.
- Be part of a dynamic t