Manager, Volunteer

3 years exp

**Roles & Responsibilities**

**COMPANY DESCRIPTION**

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

**RESPONSIBILITIES**
- Drive development of a new volunteer centre which includes establishing the volunteer processes of recruitment, training and development pathways, deployment and enrolment, retention and recognition
- Drive necessary evaluation and all critical reporting processes under the Volunteer Centre
- Drive and sustain effective partnership with all stakeholders in the volunteer ecosystem
- such as the learning institutions, corporates, grassroots and public organisations
- Identify emerging approaches, volunteerism trends and impact that will value add to the volunteer engagement strategies and approaches
- Manage and maintain volunteer database and administrative documentations pertaining to volunteer centre
- Develop operational strategies to outreach to volunteers and partners, develop channels of recruitment, engagement, and retention, and deploy volunteers based on the Bukit Merah community partners’ needs
- Create volunteering opportunities, programmes and activities to increase volunteer support in the partner organisations
- Build a volunteer friendly culture within the organisation and beyond with the volunteers & partners in the community.
- Regularly engage to review the needs of the the partner organisations for volunteer support

**QUALIFICATIONS**:

- Degree of any discipline, preferably in Communications and relevant experience in volunteer and partnership engagement
- Minimally 3-4 years in volunteer management and/or community partnerships
- Experience liaising and working with grassroots (leaders, CCs, RC network etc)
- Proficient in Google Workspace - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
- Strategic thinker, resourceful and able to develop a network of potential partners and volunteers
- Pleasant, resourceful and proactive
- Good collaborative and stakeholder management skills to work across disciplines and sectors
- Strong problem solving and planning skills
- Good interpersonal and people management skills to work with people from diverse backgrounds and sectors
- Proficiency in digital skills (e.g. Photoshop, Dreamweaver, InDesign etc) is an added advantage
- Willing to travel around Singapore for work (mostly either around Serangoon/Bukit Merah area)

**OTHER INFORMATION**

**Location**:

- Ubi Office with travel mostly around Bukit Merah area for work

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