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Account Manager, Visible Alpha, Asean

2 weeks ago

Singapore S&P Global Full time

**Account Manager, Visible Alpha, ASEAN**:

- Singapore, Singapore
- Sales
- 313437

**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
10
** Key Responsibilities**:
**Client Management (Own Book of Accounts)**:

- Build and maintain strong, long-lasting relationships with a portfolio of strategic clients.
- Own the end-to-end client journey from onboarding to ongoing management, ensuring customer satisfaction and success.
- Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions.
- Serve as the main point of contact for escalations, ensuring timely resolution and continuous client satisfaction.
- Regularly conduct business reviews with clients to track progress, gather feedback, and identify opportunities for growth.
- Drive adoption of products/services and proactively identify upsell/cross-sell opportunities.
- Monitor account health through metrics and engagement, providing actionable insights to improve outcomes.

**Cross-Functional Collaboration**:

- Work closely with the Sales, Product, Contributor Relations, and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies.
- Collaborate with our Support teams to ensure seamless transitions and resolution of any issues.
- Share best practices and insights within the Client Success organization to continuously improve processes and strategies.

**Required Skills and Qualifications**:

- Bachelor's degree or equivalent experience.
- 5+ years of experience in Client Success, Account Management, or a related customer-facing role.
- Experience working with Financial Institutions (Asset Managers, Hedge Funds, Investment Banks, Private Equity, etc.)
- Proven track record of managing a portfolio of high-value clients and driving customer success outcomes.
- Strong Excel skills. Experience supporting Data Services products (Datafeeds, API's, Snowflake)
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams.
- Ability to prioritize tasks and manage multiple client accounts and team responsibilities simultaneously.
- Strong problem-solving skills and a proactive approach to addressing client challenges.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms
- A customer-centric mindset with a passion for helping clients succeed.
- Excellent command of English is required and any other Asian languages would be advantageous.

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What’s In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks