End-user Support, It

5 days ago


Singapore ITCAN Pte Ltd Full time

*
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)

**Job Types**: Full-time, Permanent, Contract

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Flexible hours
- Monday to Friday



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