End User Field Support

5 days ago


Singapore DXC Technology Full time

**Job Description for End User Field Support**

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame
- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
- IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
- Enhanced support for VIP users including 7x24 on-call support
- Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
- Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
- Asset management support for end user devices by following defined processes
- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
- Onsite support for events such as trade shows or special meetings
- Regular checks for IT Room devices and Meeting Room equipment when required
- Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,
- 3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)
- Experience in using ServiceNow is preferred
- Good deskside support technical skills and basic infrastructure knowledge
- Good communication and coordination skills
- Fluent English reading/writing skills and basic English speaking skill (for non-English speaking countries); Fluent English in both writing and speaking (for English speaking countries)
- Be polite, patient, helpful
- Have a good sense of service mindset
- Have a good capacity of adaptability
- Willing to work overtime when required



  • Singapore DXC Technology Full time

    Join to apply for the End User Field Support Engineer role at DXC Technology Join to apply for the End User Field Support Engineer role at DXC Technology Job Description Job Description for End User Field SupportA full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering...


  • Singapore DXC Technology Full time

    **Job Description for End User Field Support** A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame - Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware...


  • Singapore DXC Technology Full time

    **Job Description for End User Field Support** A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame - Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    **End User Support Analyst** We are looking for experienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore. **Job Responsibilities & Requirement**: **Primary** - Provide level 2 End User Computing support and well verse in Windows OS - Good Hardware and software troubleshooting...


  • Central Singapore Sembcorp Industries Full time

    Singapore, Central, Singapore - Department- Storage & Compute/Business Network- Job posted on- Oct 21, 2024- Employment type- Permanent**PURPOSE AND SCOPE** The Lead, End User Computing Support, will oversee a team of 2-3 members to ensure efficient and effective IT support for all end users within the organization. The role will be responsible for managing...


  • Singapore beBeeSupport Full time

    Technical Support SpecialistJob Summary:We are seeking a dedicated and customer-focused Technical Support Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems.Key Responsibilities:Provide technical support to end users for hardware, software, and network...


  • Singapore FRONTIER FORCE TECHNOLOGY PTE LTD Full time

    As an End User Support Specialist, your primary responsibility will be to provide technical assistance and support to end users within the organization. You will play a crucial role in ensuring that employees have the necessary tools and resources to perform their job effectively and efficiently. **Responsibilities**: - Provide technical support: Respond...


  • Singapore ITCAN Pte Ltd Full time

    * - Performed Desktop Support services to users - This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. - Perform imaging/re-imaging - Perform asset inventories - Perform technical escalation to 3rd party vendor or...


  • Singapore CAREER CONNEX PRIVATE LIMITED Full time

    **Industry**: Commercial End-User, Technology Industry **Location**: Central area (may be assigned in other location) **Schedule**: 5-days work week **Skills**: IT Support, On-site Technical Support We are assisting a number of clients in-search for an IT Support Engineer for an end-user client, Maritime / Vessel Management, Government Agency...


  • Singapore ITCAN Pte Ltd Full time

    Provide IT onsite support and service delivery to end users in related to computer hardware, software, printer, etc problem diagnosis and issue resolution - Perform new PC/printer deployment, tech-refresh and decommission - Able to operate and administer patch management and software distribution - Provide day to day support for MS Windows-based servers to...