Workplace Experience Assistant Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Experience Assistant Manager
Work Dynamics

Objective
To be the professional face of the client organisation;
To be the pinnacle of customer service excellence, to go above and beyond to take action and create experiences that are easy to deal with, that create consistent and sustainable value for our clients, customers and each other respectfully.

Ensure to instil a culture of engagement and empathy in the team

Create and sustain start-up culture with the team

Clearly understand our Client’s purpose and values, linking them to the way we work and our own behaviours to ensure our delivery is Customer centric.

Duties / Accountabilities
Contribute to the formation and refinement of workplace experience strategy, including leading the implementation.
Organise and execute workplace experience events.

Collaborate with CEX team members to implement and operationalise Community building products / services

Lead and operationalise execution of agile and Design Thinking/Human centred design methodology

Conduct experiments using 4D methodology including conducting interview and observe users to gain actionable insights for workplace experience team and other FM teams.

Develop and test paper/clickable prototypes UI/UX (lean loop)

Plan, execute and synthesize experiments using HCD

Review and improve employee experience journeys and touchpoints

Develop, refine and implement Service Blueprints

Plan, film and edit videos/communications materials

Attend and present HX project/product at various Stakeholder sessions

FM Operation Support
From time to time there will be requirement to assist other FM operations for a duration of time.

Key Result Areas
Number of attendees for Engagement events

ESAT scores

Adoption of head-office HX products

Employee life hours saved

Ensure positive Client Satisfaction survey results;
Contribute to growth of the company; and

Enhance own professional and personal skills.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.