Head of Accounting

As Head of Accounting & Tax Services, you will be responsible for leading and managing the core client service delivery & coordination team both in Singapore and globally, ensuring the provision of efficient, accurate, and compliant one-stop financial services to SME clients. You will leverage advanced technology platforms and your professional expertise to drive service excellence and operational efficiency.

**Key Responsibilities**:
**Team Leadership & Development**:

- Build, lead, manage, train, mentor, and develop a high-performance Financial Services team (including bookkeepers, accountants, tax specialists, etc.).
- Foster a positive, collaborative, client-centric, and continuous improvement culture.

**Service Delivery Management**:

- Oversee the end-to-end delivery of comprehensive financial services to a diverse SME client portfolio, ensuring accuracy, timeliness, and compliance.
- Services include bookkeeping, financial statement preparation (in accordance with SFRS/SFRS for Small Entities), management reporting, corporate income tax computation and filing, Goods and Services Tax (GST) filing, and coordination of related compliance activities.
- Manage service workflows, optimize resource allocation, and act as the primary point for complex client issue escalation.

**Process Optimization & Efficiency Enhancement**:

- Design, implement, and continuously optimize standardized service delivery processes using automation tools and platforms.
- Identify efficiency bottlenecks and drive process improvements to enhance operational efficiency, scalability, and client value.
- Establish and monitor key performance indicators (KPIs).

**Quality Assurance & Compliance**:

- Establish and maintain rigorous service quality standards and QA procedures.
- Ensure all service delivery activities fully comply with Singapore accounting standards, tax regulations (IRAS), and other relevant regulatory requirements.
- Stay up to date on regulatory changes and ensure team awareness and compliance.

**Cross-functional Collaboration**:

- Partner with product and technology teams to provide user feedback and identify platform improvement opportunities.
- Collaborate with sales and marketing on service scope, pricing, and customer experience.
- Coordinate with other departments to ensure smooth internal operations.

**Strategic Contribution**:

- Participate in strategic planning, goal setting, and budgeting for the Financial Services function.
- Provide expert insights for new service development and improvement of existing offerings.
- Represent the department in company-wide initiatives and discussions.

**Overseas Team Expansion & Building**:

- Develop recruitment strategies for sourcing qualified local accounting and tax professionals.
- Establish competitive local compensation and benefits packages.
- Create onboarding and training programs tailored to local requirements and internal service standards.
- Manage remote teams effectively.
- Implement communication infrastructure for seamless collaboration with headquarters and other locations.
- Ensure consistent service levels and client experience globally.
- Develop budgets for setup costs and operational expenses for each overseas location.
- Establish financial reporting and internal control mechanisms for overseas operations.

**Job Requirements**:

- Bachelor’s degree or above in Accounting, Finance, or a related field.
- Chartered Accountant of Singapore (CA Singapore) or equivalent professional qualification (e.g. ACCA, CPA).
- At least 5 years of relevant experience in accounting and tax services, with a minimum of 3 years in a leadership role.
- Strong technical knowledge of SFRS, corporate tax, and GST compliance in Singapore.
- Proven experience in managing high-performance teams and cross-border operations.
- Hands-on experience in process standardization and workflow optimization using digital tools.
- Familiarity with automation, AI, or digital transformation in finance functions is a strong advantage.
- Excellent interpersonal, communication, and stakeholder management skills.
- Strategic mindset with strong problem-solving ability and attention to detail.
- Ability to work in a fast-paced, client-oriented environment and handle multiple priorities.