Principal Manager

**What the role is**
- Levy and Incentives Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.
LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.
Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.

**What you will be working on**
- Responsibilities:

Team A: Operations and Enforcement
- Lead the team to develop and review policies to ensure efficient collection of levy and effective enforcement of SDL Act
- Guide the team to leverage data and trends to monitor, review and fine-tune enforcement strategies as well as drive process improvements

Design and execute engagement and communication strategies to invoke call-to-action from employers, heighten awareness of their SDL obligations and facilitate employers’ response to outstanding SDL payments
- Lead the team to collaborate with colleagues and vendors to develop, maintain and improve an IT system for SDL collections and handling of enforcement cases
- Plan, implement and review the operations processes of timely reconciliation of levy liabilities of employer and ensure they make SDL payments accurately
- Perform in-depth analysis and reconciliation to identify high risk employers as well as ensure timely and accurate collection of SDL payments
- Plan and work on strategic collaborations with key Government agencies, e.g. sharing of data/ information for effective management of the SDL collection and enforcement
- Manage the delivery and performance of service providers/ appointed auditors assigned to process collections and conduct compliance audits to maintain high service standards
- Review and analyse the data and reports of performance indicators for regular reporting to the Management, Board and Ministry

Team B: Compliance & Investigation
- Oversee and review the operations of compliance checks on egregious and recalcitrant employers for offences under the SDL Act
- Review and oversee the implementation of punitive / admin measures on employers
- Liaise with AGC (Legal offices) for offences leading to court prosecutions, stern warnings
- Review and analyse the data and reports of performance indicators for regular reporting to the Management, Board and Ministry

**What we are looking for**
- Requirements:

- Tertiary qualifications
- Minimum 8 years of experience in frontline operations for PM
- Minimum 10 years of experience in frontline operations for AD with minimum 3 years of supervisory experience.
- Strong in operations planning and resource management to optimise enforcement functions and achieve enforcement outcomes
- Able to build strong relationships and collaborations with relevant divisions and stakeholders including management of outsourced partners/vendors to provide quality and cost-effective services
- Adept in leveraging technology, tools or ground intelligence to analyse and interpret data and propose next course of actions
- Adaptable and able to thrive in disruptions or new challenges
- Possess strong strategic thinking, policy acumen, writing, communication, project management and presentation skills
- Have good leadership, coaching and mentorship skills
- Keen interest to keep abreast of new trends and developments to identify opportunities to improve existing policies, processes or strategies
- Driven, meticulous and able to multi-task and work independently
- Knowledge related to financial and accounting principles and risk management and controls would be advantageous