Principal Manager

4 days ago

Singapore IS CLEANING SERVICES PTE LTD Full time

**Key Responsibilities**:
**Operational Leadership**:

- Lead and oversee cleaning operations across multiple sites to ensure high standards of service delivery, compliance, and client satisfaction.
- Develop and implement operational strategies to improve productivity, efficiency, and service quality.
- Drive continuous improvement initiatives to enhance performance and operational outcomes.

**Team Management and Development**:

- Supervise and support regional/area managers, site supervisors, and ground staff.
- Lead talent development initiatives, including mentoring, training, and performance management.
- Promote a culture of accountability, professionalism, and safety within the team.

**Client Management and Quality Assurance**:

- Serve as the main point of contact for key clients and stakeholders; resolve complex service issues and maintain strong client relationships.
- Conduct regular site audits, inspections, and quality assurance checks to uphold contract standards.
- Identify and respond to client needs, tailoring services to suit changing requirements.

**Budgeting & Financial Oversight**:

- Manage budgets, forecasts, and financial performance across multiple contracts.
- Identify cost-saving opportunities and implement efficiency measures without compromising quality.
- Oversee procurement needs and ensure alignment with budget and contract requirements.

**Compliance and Safety**:

- Ensure all cleaning operations comply with workplace safety, environmental, and health regulations.
- Enforce company policies and procedures, and participate in the review and development of SOPs.
- Lead incident reporting reviews and support crisis/emergency response planning.

**Project & Transition Management**:

- Lead site mobilization and transition plans for new contracts.
- Coordinate with HR, logistics, and procurement teams for seamless setup and service continuity.

**Business Support & Growth**:

- Collaborate with senior management on tender submissions, pricing strategies, and service proposals.
- Provide operational input for strategic planning and business development.
- Contribute to the identification and development of new business opportunities.

**Requirements**:
**Education**:

- Bachelor’s degree or diploma in Facilities Management, Business Administration, Environmental Science, or related fields.

**Experience**:

- Minimum 8-10 years in cleaning or facilities operations, with at least 3-5 years in senior management or leadership roles. Experience in managing multi-site operations is preferred.

Leadership:

- Proven ability to lead large teams, develop staff, and drive performance improvements.

Client Management:

- Strong customer service orientation and experience managing client relationships at a senior level.

Technical Knowledge:

- Familiarity with cleaning standards, industry certifications (NEA Clean Mark, ISO 9001, bizSAFE), and environmental sustainability practices.

**Skills**:

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in operational management software and MS Office.
- Ability to work under pressure and manage competing priorities.

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