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Agency Support Officer

2 weeks ago

Singapore FINEXIS ADVISORY PTE. LTD. Full time

**_About this role: _**

We are looking for an Agency Support Officer (internally known as Executive, Distribution Support (Business Support)) who will be part of the Distribution Support team. This role will be assisting on the day-to-day operations of the Department such as assisting with the administrative aspect of representative’s banding, contract, promotion exercise and MDRT during year end. This role will be reporting to the Head of Distribution Support.

**_Responsibilities: _**
- Ensure a positive client experience by following-up and resolving issues, if any, in an appropriate and timely manner.
- Handle receptionist duties and answer general inquiries from clients.
- Ensure timely preparation and submission of the scheduled reporting.
- Provide projects tracking with analysis of projects/initiatives from the various channels.
- Liaise with other departments and key stakeholders for the various reporting.
- Proper recording and e-filing of the documents and reports.
- Evaluate, recommend, and implement changes to enhance the efficiency and effectiveness of business processes.
- Assist with administration aspect of banding, contract maintenance, promotion exercise and MDRT at year end Relationship/ Stakeholder Management.
- Contribute and play an active role within the Distribution Support team.
- Involved in webinars and logistics support.
- Maintain good working relationships with Distribution Support team and other departments.

**_Requirements: _**
- Min Diploma holder in any discipline.
- Ability to demonstrate ownership of tasks assigned, work independently and excellent in problem solving skills.
- Meticulous, analytical, good communication and interpersonal skills.
- Excellent time management skills.
- Must be able to work under tight deadlines.
- Confident to work and communicate with all levels of personnel and being a good team player.
- Skilled and experienced with using Microsoft Office.
- Relevant working experience will be an advantage.