Vendor Operations Manager, Monetization Integrity

2 weeks ago

Singapore TIKTOK PTE. LTD. Full time

The global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats. The team comprises of Policy, Operations and Product specialists working cross-functionally with key stakeholders to design and optimize ad policies, manage moderation processes, and build scalable systems driving efficiencies within our integrity mechanisms. This team is critical in working together to solve large scale issues that have significant global impact.

The Vendor Operations Manager role is part of the Global Monetization Integrity Team. This highly visible and influential role will collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. You will demonstrate strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues. mindset.

**Key responsibilities**
- Manage and own Vendor sites performance, drive results through strong internal and external collaboration to improve overall quality and efficiency of the program.
- Proactively detect potential risks and take proactive corrective actions to ensure and maintain excellent performance
- Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goal and KPI metrics, keep tracking and driving efficient actions
- Seek for improvement opportunities as process expert to help to improve operation management efficiency
- Investigate and track emerging opportunities in the TikTok Ads ecosystem and synthesizes analysis to deliver compelling recommendations to leadership team
- Own and drive key initiatives/programs within Global Vendor Operations team.
- Review Vendor data, identify process improvement opportunities and drive improvement of Vendor performance.
- Play a key role in identifying opportunities to transition workflows to most appropriate location.
- Timely and effective work with stakeholders such as policy team, product & system teams, to help launch new workflows

**Qualifications**
- 7 to 12 years of experience in outsourcing/offshoring including vendor management, vendor transitions, new site launches
- Demonstrated success in vendor performance management and driving improvement
- Proven track record in efficiently scaling vendor teams
- A keen eye for process improvement and operational transformation
- Ability to think strategically and utilize strong creative problem solving skills
- Ability to influence cross-functional, senior leaders and drive change
- Executive level verbal and written communication as well as strong data visualization and presentation skills

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